Angelica Lemus
Dearborn,MI
Summary
Dynamic and dedicated waitress with proven expertise at La Hacienda Mexican Restaurant, excelling in customer service and cash handling. Recognized for strong multitasking abilities and effective complaint resolution, ensuring a seamless dining experience. Committed to enhancing guest satisfaction through attentive service and team collaboration in a fast-paced environment.
Overview
2026
2026
years of professional experience
Work History
Waitress
La Hacienda Mexican Restaurant
Taylor, MI
2020 - Current
- Provided excellent customer service to enhance guest experience.
- Assisted in food and beverage service to ensure timely delivery.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Learned menu items and daily specials to effectively answer customer inquiries.
- Collaborated with kitchen staff to streamline order accuracy and efficiency.
- Handled cash register operations and processed payments accurately.
- Adapted to fast-paced environment while managing multiple tables efficiently.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma - Business Entrepreneurship
Henry Ford College
Dearborn, MISkills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Attention to detail
Cash handling
Handling complaints
Payment processing
Service prioritization
Memory retention
Complaint resolution
Sales expertise
Bar terminology
Special event coordination
Verbal and written communication
Physical stamina
Stress management
Point of sale (POS) system operations
Price memorization
Hobbies
Dedicated gym enthusiast with 3+ years of experience with handling gym equipment, some knowledge on nutrition and physical fitness
Languages
Spanish
Native or Bilingual
Timeline
Waitress
La Hacienda Mexican Restaurant
2020 - Current
High School Diploma - Business Entrepreneurship
Henry Ford College