Angelica Llamas
Palmdale,CA
Summary
Proven track record in enhancing guest satisfaction and streamlining service operations at Restaurants on the Run. Excelled in safe food handling and guest relations, boosting customer loyalty through exceptional service quality. Skilled in conflict resolution and team training, significantly improving team performance and service delivery efficiency.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
Restaurants on the Run
01.2018 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Manager
Restaurants on the Run
01.2019 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Sylmar Charter High School
Sylmar, CASkills
- Service Quality
- Table Setting
- Guest Relations
- Safe Food Handling
- Tableside Service
Timeline
Manager
Restaurants on the Run
01.2019 - 06.2024
Restaurant Waiter
Restaurants on the Run
01.2018 - Current
Sylmar Charter High School
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