Angelica Loera
Rancho Cucamonga,CA
Summary
Motivated and hardworking individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
7
7
years of professional experience
Work History
Waitress
Tio’s Mexican Food
06.2016 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Caregiver
IHSS Public Authority
07.2016 - 10.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Guided patients to restroom to support bladder and bowel relief requirements.
Education
Medical Assistant - Medicine
American Career College
Ontario, CA05.2013
Skills
- Cash Handling
- Supply Restocking
- To-Go Order Preparation
- Dining Customer Service
- Accurate Money Handling
- Menu Memorization
- Team Collaboration
- Complaint Resolution
- Age Verification
- Plates Presentation
- Warm and Friendly
- Order Accuracy and Delivery
- Phone Inquiries
- Billing and Payment Processing
- Ability to Lift 30 Pounds
- Transactions and Cash Handling
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
IHSS Public Authority
07.2016 - 10.2023
Waitress
Tio’s Mexican Food
06.2016 - Current
Medical Assistant - Medicine
American Career College