ANGELICA B. LONGORIA
San Antonio
Summary
High-performing professional with extensive, demonstrated experience in project management, developing tech-based solutions to complex issues and mortgage and lending services. Excellent problem-solving abilities, strategic planning experience and negotiation skills. Ability to learn new technologies and software applications. A tactical team builder and strategic planner seeking to leverage a background of strong analytical skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Owner | Professional Organizer
Hot Mess to Impress
10.2022 - Current
- Detail-oriented and client-focused business owner with a passion for creating organized, functional spaces
- Experienced in leading a team, designing custom organizing solutions, and managing all aspects of business operations, including marketing, branding, and strategic partnerships
- Dedicated to delivering high-quality service while fostering lasting relationships with clients and industry professionals
- Lead and manage a small team to create organized, functional spaces tailored to clients' needs
- Conduct client consultations to assess needs, develop personalized organizing solutions, and implement systems for long-term success
- Source and recommend organizing products that enhance functionality and aesthetics
- Perform hands-on organizing in various home spaces, including kitchens, pantries, garages, and closets
- Oversee all aspects of business operations, including branding, marketing, financial management, and social media strategy
- Develop and execute marketing campaigns, including email marketing, Google Ads, and social media content, to expand business reach
- Build and maintain partnerships with junk removal services, realtors, estate attorneys, and divorce attorneys to generate referrals and business opportunities
- Coordinate donation management by responsibly handling clients' discarded items
- Ensure smooth back-end operations, including CRM setup, scheduling, invoicing, and customer service
- Stay up to date on industry trends and best practices to continually improve service offerings
- Balance leadership, strategic planning, and hands-on organizing to create lasting impacts for clients and the business
Senior Technology Business Systems Consultant, Servicing Delivery Management
Wells Fargo
08.2013 - 06.2022
- Assisted in planning and executing a variety of large-scale strategic initiatives to ensure successful implementation to multiple business groups, incorporating risk mitigation, efficiency and customer experience
- Partnered with Product Owners and Project Managers to serve as a team leader on Agile Scrum teams to research and analyze strategic direction to refine and manage product backlog, assist with Sprint Planning and develop Project Plans to meet deadlines
- Obtained understanding of business needs and project deliverables, understood current and future operations and technological states to capture quality business requirements, user stories, acceptance criteria, test scripts and procedures
- Coordinated activities between business stakeholders, technology teams and testing teams relating to technology enhancements, system conversions, policy or process changes, risk mitigation and production issues
- Met with business groups to collaborate to develop process flows and policies & procedures to adapt to product, service or technology changes
Business Process Specialist, Business Initiative & Support Group
Wells Fargo
08.2011 - 08.2013
- Gathered functional and non-functional requirements for process improvement initiatives for multiple business groups
- Collaborated with business partners to identify process gaps in workflow, document business case, define constraints and assumptions and document business requirements
- Worked independently to document process improvement opportunities to provide leadership enhancement recommendations for support functions
- Administered the Business Continuity Plan for all Loss Control teams
- Met with each line of business to update Recovery Strategies, Applications, Reciprocal Agreements and Alert Finds
- Executed projects that impacted all lines of business due to requirements from the Office of the Comptroller of the Currency, National Servicing Standards and Foreclosure Transformation Project
Home Preservation Specialist, Home Preservation Department
Wells Fargo
03.2010 - 07.2011
- Assisted borrowers with mortgage modifications through an ownership/pipeline management and demonstrated ability to prioritize large pipeline
- Evaluated credit reports, financial documents, tax returns, profit and loss statements, paystubs, and bank statements for accuracy and completeness
- Ensured daily changes to underwriting guidelines and regulations were followed through modification process
- Helped develop new teams for Single Point of Contact process through side-by-side training for new hires and was selected as a mentor and subject matter expert
- Ensured timely and accurate decisions were delivered to borrowers and counseled customers with explanation behind rationale of approvals or denials for their modification
Senior Credit Manager
Wells Fargo Financial
08.2008 - 02.2010
- Utilized referrals and leads to directly solicit customers a variety of financial products and services including mortgage refinances, auto refinances, auto purchases, and small personal loans
- Assisted customers with pre-underwriting their loan to identify accurate and compliant financial documents
- Worked with customers on the phone and in person throughout the credit application, underwriting process, and approval process to restructure debt and improve cash flow
- Maintained a high level of sales and increased productivity as cross-sell captain by providing product training to the team
- Achieved and exceeded monthly goals and quotas
Education
Bachelor of Arts - Advertising, Business
Texas Tech University - College of Media & Communication
Lubbock, TX05.2008
Skills
- Mortgage & Home Lending Solutions
- Business Consulting
- Process Improvement
- Customer Relationship Management
- Project Management
- Implementation
- Microsoft Suite
- Microsoft Visio
- Microsoft Excel
- JIRA
- Servicing Change Control
- Confluence
- Policy & Procedures
- ALM Test Scripts
- MSP
- Reporting
- Bankruptcy & Foreclosure
- Agile Methodology
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
Timeline
Owner | Professional Organizer
Hot Mess to Impress
10.2022 - Current
Senior Technology Business Systems Consultant, Servicing Delivery Management
Wells Fargo
08.2013 - 06.2022
Business Process Specialist, Business Initiative & Support Group
Wells Fargo
08.2011 - 08.2013
Home Preservation Specialist, Home Preservation Department
Wells Fargo
03.2010 - 07.2011
Senior Credit Manager
Wells Fargo Financial
08.2008 - 02.2010
Bachelor of Arts - Advertising, Business
Texas Tech University - College of Media & Communication
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