Summary
Work History
Education
Skills
Tel
Key Qualifications
Languages
Timeline
Generic
ANGELICA LOPEZ

ANGELICA LOPEZ

Allentown,PA

Summary

Customer service oriented professional with strong understanding of the importance of accurate claims processing. Maintains attention to detail needed to review and correct errors and retain high levels of accuracy. Follows policies, guidelines, and procedures to assure consistent quality. Experience with Microsoft Office (Word, Excel, and PowerPoint). Type 43 WPM. Delivers high quality patient care in accordance with established policies and procedures.

Work History

Freight Crew

The Home Depot Inc
09.2023 - Current
  • Enhanced shipping efficiency by streamlining loading and unloading processes.
  • Reduced delivery times for customer satisfaction through proper organization of freight items.
  • Maintained a clean and safe work environment, adhering to safety regulations and protocols.
  • Supported team members in achieving daily goals, resulting in increased productivity and efficiency.
  • Assisted with training new hires, sharing knowledge of best practices for effective freight handling and job performance.
  • Ensured timely completion of assigned tasks, contributing to the overall success of the freight crew operations.

Quality Assessor

Iqor Holdings US
01.2018 - Current
  • Conducted thorough assessments for identifying areas of improvement in production processes.
  • Streamlined inspection processes, resulting in increased efficiency and reduced errors.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Developed and maintained quality assurance procedure documentation.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Edited, proofed and critiqued internal documents to improve clarity.
  • Administered Number internal quality audits and assessed results to inform corrective action measures.
  • Used Software to create presentations, flowcharts and graphs detailing data analysis results.

Data Entry Clerk

Aerotek Staffing
05.2017 - 12.2017
  • Answer inbound phone calls in a fast-paced call center environment
  • Access policies, procedures, information in the software system
  • Accurately document notes on the call
  • Navigate with dual monitors.

Medical Office Assistant

Preventative Measures, Inc.
01.2017 - 05.2017
  • Entered and updated information into client medical records; utilized Microsoft Word and Excel
  • Performed front office clerical duties, answered phones, faxed, filed, scanned and made copies
  • Scheduled appointments for Occupational and Physical Therapists
  • Assisted office manager with employment eligibility process
  • Observed and reported time and attendance for staff, timesheets, and attendance
  • Ensured that staff are scheduled with clients and reported any concerns.

Home Loan Processor

Atlantic Home Loans
05.2016 - 01.2017
  • Acted as liaison between borrower, underwriter, loan originator, and lender
  • Provided customers with timely and periodic status updates of loan application
  • Ensured professional and friendly customer service
  • Collected required documentation and kept up-to-date records; conducted background checks.

Education

Associate of Science in Medical Billing and Coding - Medical Billing And Coding

Ultimate Medical Academy
Tampa, FL
01.2017

Skills

  • Pallet Jack Operation
  • Hand Truck Operation
  • Shipping and receiving
  • Heavy Lifting
  • Warehouse Safety
  • Freight Processing
  • Truck loading and unloading
  • Handheld Scanners
  • Pallet jack safety
  • Hand-Eye Coordination
  • Teamwork and Collaboration
  • Analytical Skills
  • Time management abilities
  • Excellent Communication
  • Multitasking Abilities
  • Relationship Building
  • Attention to Detail
  • Reliability
  • Professionalism
  • Task Prioritization
  • Records Management
  • Documentation preparation
  • Interpersonal Skills
  • Problem-solving abilities
  • Organizational Skills
  • Self Motivation
  • Adaptability
  • Written Communication
  • Problem-Solving
  • Decision-Making
  • Professional Demeanor
  • Analytical Thinking
  • Forklift Operation
  • MS Excel
  • MS Word

Tel

484-714-4376

Key Qualifications

  • Medical Billing
  • Medical Coding
  • ICD-9-CM
  • HCPCS
  • CPT
  • Introduction to ICD-10
  • Medical Terminology
  • Centers for Medicare and Medicaid
  • CMS 1500
  • CMS 1450 (UB-04)
  • Tricare
  • Co-Payments
  • Deductibles
  • HIPAA Compliance
  • Meaningful Use
  • EOBs
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Greenway
  • Payment Posting
  • Revenue Cycle Management
  • Scheduling
  • Insurance Verification
  • Insurance Billing Procedures
  • Insurance Claim Processing
  • Manage Care (HMO, PPO, and POS)
  • Government Payers
  • Third Party Payers
  • Worker’s Compensation
  • Practice Management
  • Medical Office Procedures
  • Anatomy & Physiology
  • Reimbursement Methodologies
  • Fee Schedules
  • Outpatient / Physician
  • Inpatient / Facility

Languages

Spanish
Native or Bilingual

Timeline

Freight Crew

The Home Depot Inc
09.2023 - Current

Quality Assessor

Iqor Holdings US
01.2018 - Current

Data Entry Clerk

Aerotek Staffing
05.2017 - 12.2017

Medical Office Assistant

Preventative Measures, Inc.
01.2017 - 05.2017

Home Loan Processor

Atlantic Home Loans
05.2016 - 01.2017

Associate of Science in Medical Billing and Coding - Medical Billing And Coding

Ultimate Medical Academy
ANGELICA LOPEZ