Customer service oriented professional with strong understanding of the importance of accurate claims processing. Maintains attention to detail needed to review and correct errors and retain high levels of accuracy. Follows policies, guidelines, and procedures to assure consistent quality. Experience with Microsoft Office (Word, Excel, and PowerPoint). Type 43 WPM. Delivers high quality patient care in accordance with established policies and procedures.
Work History
Freight Crew
The Home Depot Inc
09.2023 - Current
Enhanced shipping efficiency by streamlining loading and unloading processes.
Reduced delivery times for customer satisfaction through proper organization of freight items.
Maintained a clean and safe work environment, adhering to safety regulations and protocols.
Supported team members in achieving daily goals, resulting in increased productivity and efficiency.
Assisted with training new hires, sharing knowledge of best practices for effective freight handling and job performance.
Ensured timely completion of assigned tasks, contributing to the overall success of the freight crew operations.
Quality Assessor
Iqor Holdings US
01.2018 - Current
Conducted thorough assessments for identifying areas of improvement in production processes.
Streamlined inspection processes, resulting in increased efficiency and reduced errors.
Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Developed and maintained quality assurance procedure documentation.
Created and revised procedures, checklists and job aids to reduce errors.
Edited, proofed and critiqued internal documents to improve clarity.
Administered Number internal quality audits and assessed results to inform corrective action measures.
Used Software to create presentations, flowcharts and graphs detailing data analysis results.
Data Entry Clerk
Aerotek Staffing
05.2017 - 12.2017
Answer inbound phone calls in a fast-paced call center environment
Access policies, procedures, information in the software system
Accurately document notes on the call
Navigate with dual monitors.
Medical Office Assistant
Preventative Measures, Inc.
01.2017 - 05.2017
Entered and updated information into client medical records; utilized Microsoft Word and Excel
Performed front office clerical duties, answered phones, faxed, filed, scanned and made copies
Scheduled appointments for Occupational and Physical Therapists
Assisted office manager with employment eligibility process
Observed and reported time and attendance for staff, timesheets, and attendance
Ensured that staff are scheduled with clients and reported any concerns.
Home Loan Processor
Atlantic Home Loans
05.2016 - 01.2017
Acted as liaison between borrower, underwriter, loan originator, and lender
Provided customers with timely and periodic status updates of loan application
Ensured professional and friendly customer service
Collected required documentation and kept up-to-date records; conducted background checks.
Education
Associate of Science in Medical Billing and Coding - Medical Billing And Coding
Ultimate Medical Academy
Tampa, FL
01.2017
Skills
Pallet Jack Operation
Hand Truck Operation
Shipping and receiving
Heavy Lifting
Warehouse Safety
Freight Processing
Truck loading and unloading
Handheld Scanners
Pallet jack safety
Hand-Eye Coordination
Teamwork and Collaboration
Analytical Skills
Time management abilities
Excellent Communication
Multitasking Abilities
Relationship Building
Attention to Detail
Reliability
Professionalism
Task Prioritization
Records Management
Documentation preparation
Interpersonal Skills
Problem-solving abilities
Organizational Skills
Self Motivation
Adaptability
Written Communication
Problem-Solving
Decision-Making
Professional Demeanor
Analytical Thinking
Forklift Operation
MS Excel
MS Word
Tel
484-714-4376
Key Qualifications
Medical Billing
Medical Coding
ICD-9-CM
HCPCS
CPT
Introduction to ICD-10
Medical Terminology
Centers for Medicare and Medicaid
CMS 1500
CMS 1450 (UB-04)
Tricare
Co-Payments
Deductibles
HIPAA Compliance
Meaningful Use
EOBs
Electronic Health Records (EHR)
Electronic Medical Records (EMR)
Greenway
Payment Posting
Revenue Cycle Management
Scheduling
Insurance Verification
Insurance Billing Procedures
Insurance Claim Processing
Manage Care (HMO, PPO, and POS)
Government Payers
Third Party Payers
Worker’s Compensation
Practice Management
Medical Office Procedures
Anatomy & Physiology
Reimbursement Methodologies
Fee Schedules
Outpatient / Physician
Inpatient / Facility
Languages
Spanish
Native or Bilingual
Timeline
Freight Crew
The Home Depot Inc
09.2023 - Current
Quality Assessor
Iqor Holdings US
01.2018 - Current
Data Entry Clerk
Aerotek Staffing
05.2017 - 12.2017
Medical Office Assistant
Preventative Measures, Inc.
01.2017 - 05.2017
Home Loan Processor
Atlantic Home Loans
05.2016 - 01.2017
Associate of Science in Medical Billing and Coding - Medical Billing And Coding
St Luke's School of Nursing Clinical Instructor at St Luke's University Health NetworkSt Luke's School of Nursing Clinical Instructor at St Luke's University Health Network