Angelica Lopez
Chaparral
Summary
Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
David W Isaac MD PA
El Paso
05.2022 - 03.2025
- Vital signs measurement.
- Patient Assessments.
- Patient preparation.
- Administering injections.
- Performing blood draws.
Front Office Assistant
David W Isaac MD PA
El Paso
05.2019 - 05.2022
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Checked eligibility, copays, prior authorizations, and pending balances.
- Processed claims through insurances.
- Working with private insurances, such as Aetna, Cigna, Blue Cross Blue Shield, Molina, United Healthcare, etc.
Medical Part D Representative
HGS
El Paso
12.2018 - 04.2019
- Delivered customer service for inbound pharmacy inquiries.
- Initiated medication reviews to ensure compliance with regulations.
- Managed tier exceptions and quantity limits for medication approvals.
- Processed prior authorizations and step therapy requests efficiently.
- Monitored status of medication approvals and denials.
- Transferred members to coverage determination for finalization of reviews.
Fashion Advisor
Full Beauty Brands
El Paso
04.2016 - 12.2018
- Processed customer orders while upselling additional merchandise.
- Collected and verified payment information for order processing.
- Assisted customers with credit card applications during transactions.
- Resolved order-related issues through effective de-escalation techniques.
Front Office Assistant
AA Relax Dental Care
El Paso
03.2017 - 05.2017
- Greeted and checked in patients upon arrival for appointments.
- Inserted personal and medical information into system accurately.
- Collected copays from patients to ensure timely billing.
- Contacted patients to remind them of upcoming appointments.
- Followed up with patients post-procedure to assess recovery status.
- Verified insurance eligibility and benefits before patient appointments.
- Checked claims and pre-authorizations for accuracy and status updates.
Customer Service Representative
Alorica
El Paso
11.2015 - 04.2016
- Managed customer accounts to ensure accurate billing and timely payments.
- Addressed inquiries regarding bills, charges, fees, and purchases.
- Processed payments while maintaining customer information confidentiality.
- Facilitated additional sales for DirecTV services and account upgrades.
Assistant Manager
Rainbow Apparel
El Paso
01.2013 - 11.2015
- Oversaw store operations in absence of District Manager, ensuring efficient management and employee performance.
- Trained new hires and conducted interviews to build a strong team.
- Maintained organized paperwork and updated monthly floor plans for optimal store layout.
- Monitored sales performance and recorded daily transactions accurately.
- Promoted teamwork among employees to enhance customer service experience.
- Implemented theft prevention measures to safeguard store assets.
- Utilized 2.5 years of customer service experience to address inquiries and resolve issues effectively.
Education
Associate of Science - Medical Assistant
Southwest University of El Paso
El Paso02-2022
Bachelor of Science - Health Administration
Southwest University of El Paso
El Paso11-2020
Associate of Science - Health Administration
Southwest University of El Paso
El Paso02-2019
Associate of Arts - General Studies
Dona Ana Community College
Las Cruces, NM05-2015
High School Diploma -
Chaparral High School
Chaparral, NM05-2011
Skills
- Vital signs measurement
- Patient assessments
- Injection administration
- Blood draw techniques
- Attention to detail
- HIPAA compliance
- Medical billing and coding
- Clinical documentation
- EMR / EHR
- Data entry
- Electronic health records
- Claim processing
- Customer service
- Patient communication
- Insurance verification
- Claim adjusting
Certification
- BLS certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Assistant
David W Isaac MD PA
05.2022 - 03.2025
Front Office Assistant
David W Isaac MD PA
05.2019 - 05.2022
Medical Part D Representative
HGS
12.2018 - 04.2019
Front Office Assistant
AA Relax Dental Care
03.2017 - 05.2017
Fashion Advisor
Full Beauty Brands
04.2016 - 12.2018
Customer Service Representative
Alorica
11.2015 - 04.2016
Assistant Manager
Rainbow Apparel
01.2013 - 11.2015
Associate of Science - Medical Assistant
Southwest University of El Paso
Bachelor of Science - Health Administration
Southwest University of El Paso
Associate of Science - Health Administration
Southwest University of El Paso
Associate of Arts - General Studies
Dona Ana Community College
High School Diploma -
Chaparral High School
Similar Profiles
Kylie BrinsonKylie Brinson
Administrative Assistant at David A Gross Md PaAdministrative Assistant at David A Gross Md Pa
Andrew VelazquezAndrew Velazquez
Legal Assistant at Velazquez Isaac A & Associates, PALegal Assistant at Velazquez Isaac A & Associates, PA
Vannessa SaavedraVannessa Saavedra
Caller at David Isaac and AssociatesCaller at David Isaac and Associates
Nancy LoyaNancy Loya
Retail Sales Associate at Melrose FashionRetail Sales Associate at Melrose Fashion
Melenie RinconMelenie Rincon
Athletic Trainer at School volunteerAthletic Trainer at School volunteer