Angelica Lotino
Waldorf,MD
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Dunkin' Crew Member
Dunkin Donuts & Baskin Robbins
02.2023 - Current
- Became familiar with products to answer questions and make suggestions.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked front counter, drive-thru and other areas.
Sales Associate
Beauty4U
11.2019 - 03.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
St. Charles High School
Waldorf, MD06-2019
Skills
- Multitasking and organization
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Flexible and adaptable
Timeline
Dunkin' Crew Member
Dunkin Donuts & Baskin Robbins
02.2023 - Current
Sales Associate
Beauty4U
11.2019 - 03.2022
High School Diploma -
St. Charles High School