Angelica Mancillas

• Assisted in managing daily operations, ensuring compliance with company policies and procedures.
• Trained and mentored new team members on customer service standards and operational processes.
• Implemented inventory management techniques to optimize stock levels and reduce waste.
• Collaborated with team to enhance store merchandising, improving product visibility and sales performance.
• Conducted regular audits of cash handling procedures, ensuring accuracy and accountability within the team.
• Developed staff schedules to maintain adequate coverage during peak hours while controlling labor costs.
• Resolved customer complaints effectively, fostering a positive shopping experience and increasing customer retention.
• Analyzed sales data to identify trends, informing inventory decisions and promotional strategies for increased revenue.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

• Sorted and organized inventory to maintain optimal storage conditions and accessibility.
• Loaded and unloaded shipments accurately, ensuring proper handling of materials.
• Conducted regular inspections of equipment to ensure safety compliance and operational efficiency.

Assisted customers with vehicle selection and transportation needs. Provided support by documenting vehicle details and facilitating timely delivery to designated locations.

• Supervised daily operations, ensuring seamless customer service and product availability.
• Trained and mentored staff, enhancing team performance and engagement.
• Implemented inventory management strategies, reducing stock discrepancies and improving turnover rates.
• Analyzed sales trends to optimize merchandising strategies and maximize revenue.

• Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
• Assisted in maintaining cleanliness and organization of store environment to enhance customer experience.
• Collaborated with team members to ensure timely restocking of shelves and inventory management.
• Utilized point-of-sale systems to process transactions accurately and swiftly for customer satisfaction.

• Supervised cashier team, ensuring efficient customer service and adherence to operational standards.
• Trained new cashiers on register operations and customer interaction protocols.
• Assisted in training programs aimed at improving team performance and efficiency in operations.