Angelica Mangual
Hartford,CT
Summary
Dynamic leader with a proven track record at Urban Air, adept in time management and problem-solving. Excelled in boosting park revenue through strategic marketing and eco-friendly initiatives. Skilled in building high-performing teams and enhancing customer satisfaction at McDonald’s. Demonstrates exceptional organizational skills and a commitment to public safety.
Overview
5
5
years of professional experience
Work History
Adventure Park Manager/ Party Coordinator
Urban Air
09.2022 - Current
- Developed strategic marketing plans to increase awareness of the park''s offerings and attract more visitors.
- Oversaw compliance with federal, state, and local regulations pertaining to parks management standards.
- Streamlined daily operations with the development of comprehensive SOPs for all staff members.
- Managed vendor relationships, ensuring quality products and services were delivered consistently at competitive prices.
- Spearheaded eco-friendly initiatives to minimize environmental impact and promote sustainable practices.
- Increased park revenue by developing and promoting attractive packages for group bookings and events.
- Reduced maintenance costs through efficient scheduling, resource allocation, and preventative measures.
- Optimized staff performance through regular training sessions focused on customer service excellence.
Manager
Mcdonald’s
09.2020 - 09.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Lifeguard
Six Flags
09.2019 - 09.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
High School Graduate - 2024
Our Piece of The Pie
Hartford, CT06.2024
Skills
- Time Management
- Problem-Solving
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Public safety knowledge
- Water rescue techniques
- Strong communicator
- Verbal and written communication
- Dependable and Responsible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Adventure Park Manager/ Party Coordinator
Urban Air
09.2022 - Current
Manager
Mcdonald’s
09.2020 - 09.2022
Lifeguard
Six Flags
09.2019 - 09.2020
High School Graduate - 2024
Our Piece of The Pie
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