Summary
Overview
Work History
Education
Skills
Timeline
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Angelica Marquez

Angelica Marquez

Riverside,CA

Summary

Currently enrolled in Riverside Community College (Administrative Office Professional) positive work ethic, ambitious professional. Eager to learn, work hard and dedicate myself to satisfying the needs of customers while maintaining a positive work environment.

Overview

12
12
years of professional experience

Work History

Housekeeper

Scrub Momma Cleaning Service
01.2021 - Current


  • Vacuumed rugs and carpeted areas
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Sorted, laundered and put away various laundry items.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Polished fixtures to achieve professional shine and appearance.
  • Hang, cleaned and rehung draperies to maintain freshness.

Assembly Worker

California Umbrella
01.2022 - 08.2022
  • Completed assigned tasks quickly to decrease production time.
  • Followed detailed assembly instructions, processes and procedures.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Assembled various size umbrella items to specification.
  • Manually picking all product needed, assemble, pack product, label, and stage for shipping.
  • Data entry, receiving online orders.
  • Collaborated with team members to improve production processes and maintain quality standards.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.

Customer Service Cashier

711 Gas Station
01.2019 - 01.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Checked personal identifications during alcohol and tobacco sales.
  • Set up new sales displays each week with fresh merchandise.
  • Cleaning responsibilities, receiving deliveries, stocking freezer.

NEMT Driver

Pronto Transportation
03.2020 - 09.2020
  • Providing handicap access, strapping down wheelchairs and all seat belts.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during transporting customers upholding company reputation.
  • Arriving on time
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.

Quality Control Technician

Avent Group Employment Agency
07.2018 - 01.2020
  • Performed thorough inspections of incoming materials and outgoing products.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Monitored production output to verify quality standards ahead of dispatch.
  • Inspected items and compared against standards to meet regulatory requirements.
  • Reported problems and concerns to management.

Asset Protection Specialist

Lineage Logistics
02.2011 - 08.2016
  • Welcome Center checking in all customers by appointment.
  • Traffic control, inspection of trailers and reefers entering facility.
  • Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
  • Demonstrated industry-standard interrogation skills, conducted interviews and collected evidence and documentation for internal investigations.
  • Led physical security and safety culture through training and by promoting safe and secure standards.
  • Reported hazardous or unsafe conditions to management to reduce risk of injury.
  • Coordinated with inventory managers to plan deliveries around production schedules.
  • Reviewed production plans to identify and report potential risks.
  • Safety and rover patrols conducted hourly
  • Daily Activity Reports submitted upon each end of day.

Education

General Education

Abraham Lincoln High School
Riverside Ca
05.2007

Skills

  • Quality Assurance Controls
  • Exceptional Communicator
  • Hazardous Chemical Training
  • Quality Assurance
  • Active Listening
  • Critical Thinking
  • Office Cleaning
  • Data Entry Software
  • Microsoft PowerPoint
  • Records Filing
  • Inventory and Restocking
  • Microsoft Access
  • Logging Information
  • Resolving Shipping and Delivery Problems
  • Inspecting Trucks
  • Loading and Unloading
  • Shipping and Packaging
  • Time Management
  • Safety Protocols
  • Microsoft Word
  • Valid Driver's License
  • Issue and Problem Resolution
  • OSHA Requirements
  • Warehouse Safety Protocols
  • Fulfilling Orders
  • Shipping and Receiving Documentation
  • Warehouse Organization
  • Pick Products
  • Quality Control
  • Word Processing
  • Quality Inspections
  • Warehouse Operations
  • HAZMAT Training
  • Handheld Scanners
  • Daily Logs
  • Performance Goals
  • Workplace Safety
  • Delivery Staging
  • Proficiency in SAP
  • Belt Conveyors

Timeline

Assembly Worker

California Umbrella
01.2022 - 08.2022

Housekeeper

Scrub Momma Cleaning Service
01.2021 - Current

NEMT Driver

Pronto Transportation
03.2020 - 09.2020

Customer Service Cashier

711 Gas Station
01.2019 - 01.2022

Quality Control Technician

Avent Group Employment Agency
07.2018 - 01.2020

Asset Protection Specialist

Lineage Logistics
02.2011 - 08.2016

General Education

Abraham Lincoln High School

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Angelica Marquez