Angelica Martinez
Moreno Valley,CA
Summary
Professional service representative with strong background in member engagement and support. Skilled in conflict resolution, account management, and customer satisfaction. Known for effective collaboration with team members, adaptability to changing needs, and consistently delivering results. Reliable, communicative, and highly organized, ensuring smooth operations and positive member experiences.
Overview
9
9
years of professional experience
Work History
Senior Member Service Representative
Altura Credit Union
Riverside, CA
05.2018 - 11.2023
- Managed escalated issues adeptly, negotiating resolutions that balanced both member needs and business objectives.
- Expedited problem resolution for increased member satisfaction, utilizing strong communication and negotiation skills.
- Improved member satisfaction by promptly addressing concerns and providing efficient solutions.
- Increased accuracy in account management, diligently verifying member information during transactions.
- Fostered a positive working environment through regular feedback sessions and encouragement of open communication among team members.
- Identified opportunities for upselling products and services, contributing to business growth goals.
Cashier
The Home Depot
Moreno Valley, CA
08.2014 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Val Verde Highschool
Perris, CASkills
- Effective empathy
- Customer service expertise
- Exceptional communication
- Training and mentoring
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Organizational skills
- Fluent in Spanish
Timeline
Senior Member Service Representative
Altura Credit Union
05.2018 - 11.2023
Cashier
The Home Depot
08.2014 - 04.2018
Val Verde Highschool