Angelica Martinez – L'Italien

• Company Overview: As a Transportation Security Administration Officer, the mission is to protect the nation's transportation systems to ensure freedom of movement for people and commerce.
• Core Values: Integrity.
• Respect
• Commitment
• Workforce Expectations: Hard Work.
• Professionalism
• Integrity
• As a Transportation Security Administration officer, the mission is to protect the nation's transportation systems to ensure freedom of movement for people and commerce.
• Core Values: Integrity.
• Respect
• Commitment
• Workforce Expectations: Hard Work.
• Professionalism
• Integrity
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Assisted with customer requests and answered questions to improve satisfaction.
• Worked with cross-functional teams to achieve goals.
• Maintained updated knowledge through continuing education and advanced training.
• Recognized by management for providing exceptional customer service.
• Identified needs of customers promptly and efficiently.
• Operated security equipment for screenings using hand wands and X-ray machines.
• Conducted security screenings of passengers and their baggage, ensuring compliance with TSA regulations.
• Worked closely with airline personnel regarding flight schedules, boarding requirements, and other issues related to passenger safety.
• Communicated with other screening staff to promptly call attention to potential or active safety problems.
• Responded quickly to emergency situations involving potential threats or violations of safety regulations.
• Directed passengers clearly for quick movement through security screening process.
• Monitored and conducted passenger screening.
• Investigated suspicious activity and reported findings to the appropriate authorities.
• Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
• Assisted passengers with disabilities in walking through screening checkpoints.
• Guarded restricted areas to prevent unauthorized entry.
• Alerted supervisors immediately when any suspicious persons or activities were observed.
• Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.

Shadowed classification system and different roles and responsibilities at the Middleton Jail.

Assisted with reviewing inmates' files with a supervisor, filing, and administrative work.

Organized paperwork to be sent out to inmates, and shadowed various inmate programs.

• Assisted customers with location and purchase of books and other merchandise
• Stocked merchandise, monitored shipments and maintained transaction records
• Called and handled Purchase Orders and communication with book vendors
• Maintain store and merchandise appearance and conditions
• Responsible for opening and closing store procedures and training new hires
• Handled customer service phone calls

• Provided Spanish interpretation
• Assisted with planning of office activities and events
• Telephone outreach to clients
• Coordinated office activities to streamline operations and promote compliance with organizational policies.
• Compiled data into meaningful reports for management review.
• Maintained and updated filing, inventory and database systems, manually or using computer.
• Operated photocopiers and scanners, facsimile machines and personal computers.