Brian Rodriguez
Orlando
Summary
Dedicated professional with a proven track record at Trinity Technology Group, enhancing passenger safety through expert security screening and exceptional customer service. Fluent in Spanish and English, adept in de-escalation techniques and policy enforcement, significantly improving operational efficiency. Demonstrates integrity and honesty, ensuring a secure and positive travel experience for all. Offering strong observational skills and keen eye for detail, ready to learn and excel in any role. Brings understanding of safety protocols and procedures, along with ability to quickly pick up new information and techniques. Ready to use and develop skills. Ambitious, young and eager to learn. Maintains calm in stressful situations and when communicating with difficult individuals to avoid escalation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Trinity Technology Group
10.2023 - 09.2024
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Performed pat-downs to look for unauthorized materials and weapons.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Participated in regular performance evaluations aimed at improving overall efficiency within the Transportation Security Officer team.
Driver
Managed Labor Solutions
03.2022 - 06.2023
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Maintained vehicle cleanliness for a pleasant rental experience for all clients.
- Moved returned rental cars from the airport to designated areas, depending on what they needeed.
Education
High School Diploma -
El Redentor Educative Center
Orlando, FL06-2020
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Security screening expertise
- Bilingual fluent in Spanish and English
Certification
- Transportation Security Screener Certification (TSSC) - Transportation Security Administration (TSA).
- Explosive Trace Detection Certification - Transportation Security Administration (TSA).
- Basic X-ray Screening Certification - Transportation Security Administration (TSA).
- Active Shooter, What You Can Do IS-907 – Federal Emergency Management Agency.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Transportation Security Officer
Trinity Technology Group
10.2023 - 09.2024
Driver
Managed Labor Solutions
03.2022 - 06.2023
High School Diploma -
El Redentor Educative Center
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