Angelica Mata
Mt. Pleasant,Texas
Summary
Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across [Number]-year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.
Overview
14
14
years of professional experience
Work History
Substitute Teacher
Chapel Hill Independent School District
08.2021 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Lowes Customer Service Admin
Lowes Home Improvment
07.2018 - 08.2020
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Get all the registers ready for the day for the cashiers
- Making sure to fix any shortages or overages of registers on register from previously
- Do daily deposits
Customer Service Associate
Lowes
04.2014 - 07.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Office Cashier
Super 1 Foods
06.2010 - 04.2014
- Answered customer inquiries and clarified details regarding charges.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associates of Science -
Bachelor of Science -
Texas A&M University - Texarkana
Texarkana, TX05.2025
Associate of Science -
Northeast Texas Community College
Mount Pleasant, TX05.2019
High School Diploma -
Mount Pleasant High School
Mount Pleasant, TX05.2011
Skills
- Effective Communication
- Staff Training
- Customer Focus
- Attention to Detail
- Customer Service
- Team Leadership
- Report Preparation
- Active Listening
- Adaptability
Timeline
Substitute Teacher
Chapel Hill Independent School District
08.2021 - Current
Lowes Customer Service Admin
Lowes Home Improvment
07.2018 - 08.2020
Customer Service Associate
Lowes
04.2014 - 07.2018
Office Cashier
Super 1 Foods
06.2010 - 04.2014
Associates of Science -
Bachelor of Science -
Texas A&M University - Texarkana
Associate of Science -
Northeast Texas Community College
High School Diploma -
Mount Pleasant High School
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