Angelica Mata
Mt. Pleasant,Texas
Summary
Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across [Number]-year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.
Overview
14
14
years of professional experience
Work History
Substitute Teacher
Chapel Hill Independent School District
2021.08 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Lowes Customer Service Admin
Lowes Home Improvment
2018.07 - 2020.08
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Get all the registers ready for the day for the cashiers
- Making sure to fix any shortages or overages of registers on register from previously
- Do daily deposits
Customer Service Associate
Lowes
2014.04 - 2018.07
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Office Cashier
Super 1 Foods
2010.06 - 2014.04
- Answered customer inquiries and clarified details regarding charges.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associates of Science -
Bachelor of Science -
Texas A&M University - Texarkana
Texarkana, TX05.2025
Associate of Science -
Northeast Texas Community College
Mount Pleasant, TX05.2019
High School Diploma -
Mount Pleasant High School
Mount Pleasant, TX05.2011
Skills
- Effective Communication
- Staff Training
- Customer Focus
- Attention to Detail
- Customer Service
- Team Leadership
- Report Preparation
- Active Listening
- Adaptability
Timeline
Substitute Teacher
Chapel Hill Independent School District
2021.08 - Current
Lowes Customer Service Admin
Lowes Home Improvment
2018.07 - 2020.08
Customer Service Associate
Lowes
2014.04 - 2018.07
Office Cashier
Super 1 Foods
2010.06 - 2014.04
Associates of Science -
Bachelor of Science -
Texas A&M University - Texarkana
Associate of Science -
Northeast Texas Community College
High School Diploma -
Mount Pleasant High School
Similar Profiles
Karen ParnellKaren Parnell
6th Grade English and Language Arts Teacher at Chapel Hill Independent School District6th Grade English and Language Arts Teacher at Chapel Hill Independent School District
CEDRIC SIFFLETCEDRIC SIFFLET
Network Application Software Analyst at Cedar Hill Independent School DistrictNetwork Application Software Analyst at Cedar Hill Independent School District
Floyd WilliamsFloyd Williams
Associate Principal at Cedar Hill Independent School DistrictAssociate Principal at Cedar Hill Independent School District