ANGELICA MAYS
Summary
Mortgage professional with 25 years of experience in banking and financial services, specializing in loan processing and compliance. Demonstrated success in pipeline management and communication, enhancing team performance and client relationships. Expertise in problem-solving and regulatory compliance, ensuring operational efficiency in high-pressure environments. Proven ability to build trust and loyalty between financial institutions and clients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Contract Mortgage Loan Processor
Amaysing Processing LLC
09.2023 - Current
- Evaluated and verified loan applications to ensure accuracy and compliance with lending policies, while maintaining effective communication with borrowers and underwriters.
- Collaborated directly with borrowers to gather and provide necessary information to underwriters, ensuring timely processing and meeting high expectations.
- Maintained processor reports for efficient file management and held licensing in TX, LA, OK, FL, and MS to support multi-state operations.
PRODUCTION MANAGER
UMORTGAGE
01.2023 - 08.2023
- Develop existing sources and cultivate new origination sources for one or more mortgage products.
- Manage the staff's workflow, and assign prospective leads generated based on lead source.
- Works with the loan officer team on more complex or problematic loans.
- Lead the team's business development efforts, and manage team performance, reporting to senior leadership on results.
- Assist the Loan Officer with potential or existing customers, as established in a branch marketing plan to develop new business or retain existing business.
- Determine solutions for complex issues presented by the operations and sales teams.
- Offer advice and guidance to a team of producers, assisting in the development of necessary skills, and the promotion of continuous improvement initiatives.
- Manage CRM.
DIVISIONAL OPERATIONS MANAGER
GUARANTEED RATE
03.2022 - 06.2022
- Partnered with various company departments to proactively identify and resolve internal conflicts, ensure adequate staffing, and strategically plan to balance workload on branch and regional levels.
- Supported productions managers, transitional teams, recruiting and sales managers in onboarding strategies.
- Fostered relationships between sales and operation members.
- Maintained regular contact with Loan Officer's to review operations and uphold expectations.
- Assisted in management of Sales Assistant
- Managed pipeline throughout duration of loan including compliance.
- Acted as liaison and escalation between sales force and production support departments.
REGIONAL OPERATIONS MANAGER
GUARANTEED RATE
08.2020 - 02.2022
- Oversaw that all loan files in region are processed, funded, and closed according to company standards regarding efficiency and customer service.
- Collaborated with various company departments to meet internal company needs.
- Coordinated onboarding strategies across several company teams to ensure customer satisfaction.
- Received promotion to Divisional Operations Manager within first year of employment.
BRANCH OPERATIONS MANAGER
CARDINAL FINANCE MORTGAGE
04.2019 - 07.2020
- Managed pipeline with great efficiency and time management.
- Recruit, evaluate and hire qualified candidates for employment.
- Ensure operations staff is trained in processing and closing.
- Work with underwriting department, closing and other departments to coordinate solutions on files.
- Direct staff to communicate loan issues.
BRANCH OPERATIONS MANAGER
FINANCE OF AMERICA
02.2018 - 04.2019
- Train and develop current and all new branch employees.
- Continually assess training/follow-up needs of staff and coordinate training accordingly.
- Assist branch manager with ensuring proper systems are in place and all employees within the branch are executing properly.
- Help to evaluate progress of marketing efforts with loan officers in weekly production meetings.
- Support loan officers in non-captive production.
- Monitor pipeline reports daily and ensure proper progress is made and closing documents are issued in a timely manner.
- Develop relationships with staff and foster a team atmosphere and attitude.
- Motivate the staff to manage individual pipelines proactively.
- Develop effective working relationships with fellow managers throughout the company.
LOAN PROCESSOR III
FINANCE OF AMERICA
11.2016 - 01.2018
- Meet with clients and take loan applications for loan qualification.
- Collect and review and prepare loan package for underwriter review.
- Ensure prompt communication with clients and Realtors.
- Prepare and structure files based on client mortgage needs.
- Prospect and lead generation.
- Generate weekly status updates for referral partners.
- Train new and existing employees.
- Promoted to Operations Manager within a year of employment.
Education
Associates Business Management - Business Management
Mansfield Business School
El Paso, TX05-1989
Some College (No Degree) - Human Resources Management
Amridge University
Montgomery, ALSome College (No Degree) - General Studies
University of Colorado Springs
Colorado Springs, COSome College (No Degree) -
El Paso Community College
El Paso, TXSkills
- Underwriting
- Quality assurance and control
- Loan processing and compliance
- Goal orientation
- Customer service
- Facilitation skills
- Data validation
- Problem solving
- Foreclosure prevention
- Regulatory compliance
- Pipeline management
- Effective communication
- Attention to detail
- Time management
- Credit evaluation
- Residential mortgage regulations
Training
- FHA/HUD Training - RMS
- 30 Hour NMLS Training (Pending test for licensing)
- Analyze Credit & Expense Calculation - JP Morgan Chase
- Certified in Underwriting for Fannie/Freddie/Private/FHA/VA/USDA - JP Morgan Chase
- Certified lead trainer - Venetian/Palazzo Hotel Casino
Certification
- Certified Underwriter for Conventional and FHA loans
- Certified Lead Trainer and Facilitator
- Certified HUD Training Certificate
Languages
Spanish
Professional
Timeline
Contract Mortgage Loan Processor
Amaysing Processing LLC
09.2023 - Current
PRODUCTION MANAGER
UMORTGAGE
01.2023 - 08.2023
DIVISIONAL OPERATIONS MANAGER
GUARANTEED RATE
03.2022 - 06.2022
REGIONAL OPERATIONS MANAGER
GUARANTEED RATE
08.2020 - 02.2022
BRANCH OPERATIONS MANAGER
CARDINAL FINANCE MORTGAGE
04.2019 - 07.2020
BRANCH OPERATIONS MANAGER
FINANCE OF AMERICA
02.2018 - 04.2019
LOAN PROCESSOR III
FINANCE OF AMERICA
11.2016 - 01.2018
Associates Business Management - Business Management
Mansfield Business School
Some College (No Degree) - Human Resources Management
Amridge University
Some College (No Degree) - General Studies
University of Colorado Springs
Some College (No Degree) -
El Paso Community College
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