ANGELICA MCCOY-SANFORD

• Supports patients through the healthcare system.
• Explains diagnoses, treatment options, and insurance issues.
• Helps resolve complaints or access care more efficiently.
• Often serves as a liaison between patients and providers.

(VCare Coordinator

• Develops care plans and follows up on appointments, tests, and referrals.
• Coordinates between doctors, specialists, and patients.
• Ensures patients follow discharge plans and understand medications or home care instructions.
• Often works in hospitals, clinics, hospice, or managed care settings.

• Coordinated care plans for patients by scheduling follow-ups, specialist referrals, and imaging appointments to ensure continuity of care.
• Acted as a liaison between patients, providers, and external services to streamline care delivery and improve outcomes.
• Monitored patient progress post-discharge and facilitated home health or rehabilitation services when needed.

• Advocated for patients' needs by resolving barriers to care such as transportation, medication access, and insurance coverage.

• Maintain accurate and up-to-date documentation in EMR systems (e.g., Epic, Athena).

• Assist with insurance verification, prior authorizations, and care cost estimates.

• Provided direct care to up to 15+ patients per shift, supporting ADLs and vital signs monitoring.
• Recorded patient data in EMR systems with precision.
• Assisted with patient admissions, discharges, and transfers.
• Maintained clean and safe patient environments in accordance with infection control protocols.