Angelica McDonald
Louisville,KY
Summary
Motivated worker, excellent at juggling multiple tasks and working under pressure. Dedicated to team success. Broad industry experience including lead/management and daily operations.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Work At Home LLC
Remote
10.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Delivery Associate/Lead Driver/Operations Coordinator
Goss Hall Systems
09.2018 - 02.2021
- Completed route assignment, route coverage, and other tasks related to daily delivery.
- Complied with all truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Supervised and guided new employees and responded quickly to questions, which improved understanding of job responsibilities.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
Production Technician
Amaray
08.2017 - 08.2018
- Maintained necessary level of communications between shifts.
- Kept work areas clean and neat.
- Made sure that products were produced on time and are of good quality.
- Ensured that all health and safety guidelines were followed.
- Read and followed standard operating procedures.
- Maintained quality assurance and customer satisfaction objectives.
Manager
Dairy Queen
01.2016 - 01.2017
- Immediately addressed issues with customers so that they could be successfully resolved.
- Helped drive sales goals and achieve monthly quotas.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Certified Nursing Assistant / Miller
Miller's Merry Manor
01.2006 - 01.2009
- Following orders and state regulations, keeping a strict schedule, filing paperwork, & attending to the daily health and regime of residents.
- Followed safe lifting techniques and individual resident lifting instructions.
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
- Maintained accurate records of patient care, condition,progress and concerns.
- Performed direct patient care aimed at increasing comfort,psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination,prevention of skin breakdown, rehabilitation and safety.
Education
Associate of Applied Science - Social Sciences
Kaplan University
Davenport, IA11.2016
Skills
- Adaptability
- Operations support
- Positive attitude
- Problem resolution
- Team building
- Customer service
- Communications
Timeline
Customer Service Representative
Work At Home LLC
10.2023 - 12.2023
Delivery Associate/Lead Driver/Operations Coordinator
Goss Hall Systems
09.2018 - 02.2021
Production Technician
Amaray
08.2017 - 08.2018
Manager
Dairy Queen
01.2016 - 01.2017
Certified Nursing Assistant / Miller
Miller's Merry Manor
01.2006 - 01.2009
Associate of Applied Science - Social Sciences
Kaplan University