Precious Hayes
Houston
Summary
Efficient Document Administrator known for high productivity and ability to complete tasks swiftly. Possess specialized skills in document lifecycle management, compliance adherence, and digital file organization. Excel in communication, time management, and adaptability, ensuring smooth operation of document control processes. Bring focus on collaborative teamwork and problem-solving to enhance document administration efficiency.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Righteous Moving Services
Houston
05.2006 - 08.2023
- Assisted customers with inquiries and service requests effectively.
- Resolved issues and complaints, ensuring customer satisfaction promptly.
- Managed scheduling and coordination of moving services for clients.
- Educated customers on service options and pricing structures clearly.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to streamline service delivery processes.
- Provided feedback to management on service improvements regularly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Post Closing Loan Documents Representative
Stewart Mortgage Information
Houston
01.2005 - 05.2006
- Coordinated communication between clients and loan officers for timely updates.
- Processed incoming documents and ensured proper handling of sensitive information.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently met daily performance goals set by management team members.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Participated in regular team meetings to discuss performance, strategies, and goals.
- Escalated unresolved issues to appropriate departments for further investigation.
- Maintained positive working relationship with fellow staff and management.
- Organized client files and maintained accurate records for compliance purposes.
Loan Officer
Bank One
Houston
04.2002 - 12.2004
- Typed account information obtained from customer on record card and form.
- Helped customers complete loan applications.
- Obtained credit records from credit reporting agencies.
- Reviewed loan applications for completeness and accuracy.
- Assisted clients in understanding loan products and terms.
- Evaluated credit histories to determine borrower eligibility.
- Collaborated with underwriting team to process loans efficiently.
- Maintained up-to-date knowledge of lending regulations and policies.
- Communicated with clients throughout the loan approval process.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Developed and maintained relationships with potential customers to increase loan business.
- Delivered high levels of customer service to facilitate smooth processes.
- Reviewed loan agreements to confirm completeness and accuracy.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Approved or denied loan applications based on established guidelines.
- Provided customer service support throughout the entire process from application through closing.
- Approved loan within specified limits or referred to appropriate approval level.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
Account Services Representative
Zep Manufacturing
Houston
02.2001 - 03.2002
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtained and examined all relevant information in order to assess validity of all incoming freight bills.
- Wrote, designed and produced daily reports for sales representatives.
- Processed shipments for same and next day delivery.
- Analyzed order performance reports to minimize backorders of products.
- Determined credit status of accounts based on payment history and A/R balance.
- Perform daily audits of invoices to determine areas of improvement.
Education
High School -
Barbara Jordan High School for Careers
Houston, TexasSkills
- Data entry accuracy
- Records maintenance
- Invoice processing
- Communication skills
- Attention to detail
- Problem solving
- Time management
- Team collaboration
- Adaptability
- File documentation
- Data accuracy
- Regulatory compliance
- Written communication
- Problem-solving
- Effective communication
- Multitasking
- Time management abilities
- Adaptability and flexibility
- Teamwork and collaboration
References
References will be provided upon request.
Timeline
Customer Service Representative
Righteous Moving Services
05.2006 - 08.2023
Post Closing Loan Documents Representative
Stewart Mortgage Information
01.2005 - 05.2006
Loan Officer
Bank One
04.2002 - 12.2004
Account Services Representative
Zep Manufacturing
02.2001 - 03.2002
High School -
Barbara Jordan High School for Careers