Joshua Palencia
Tamarac ,FL
Summary
Office support professional with experience in business compliance filings, payment processing, data entry, vendor coordination, and client communication. Proven ability to manage administrative tasks accurately and efficiently in a fast-paced office environment. Seeking a full-time office or administrative role in Broward County.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
RR Business Solutions
Oakland Park, Fl
05.2022 - Current
- Executed filing of annual reports and secured certificates of status for client businesses.
- Facilitated client payment processing and ensured accuracy of financial records.
- Executed data entry tasks and ensured accuracy and completeness of information.
- Oversaw professional email correspondence with clients to ensure clarity in services and documentation.
- Facilitated vendor and supplier coordination to streamline ordering of office and mailing supplies.
Assistant Manager
AT&T
Fort Lauderdale Fl
02.2022 - 04.2023
- Facilitated customer support by addressing account inquiries, billing questions, and service issues.
- Facilitated store operations by training staff and overseeing performance objectives.
- Oversaw maintenance of precise customer and sales records.
Sales Associate
Bed Bath and Beyond
Edgewater, NJ
08.2018 - 02.2022
- Supported customer satisfaction through effective assistance with product inquiries and transaction processing.
- Oversaw cash POS operations to enhance transaction efficiency and address customer service issues.
- Facilitated efficient inventory management to enhance overall store functionality.
Education
Associate of Science - Business Administration
Broward County Community College
Coconut Creek, FLSkills
- Bilingual
- Customer relationship management
- Financial record accuracy
- Data entry accuracy
- Email correspondence management
- Inventory management
- Point of sale operations
- Performance oversight
- Account issue resolution
- Customer service
- Data entry
- Customer relations
- Computer proficiency
- Microsoft outlook
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
RR Business Solutions
05.2022 - Current
Assistant Manager
AT&T
02.2022 - 04.2023
Sales Associate
Bed Bath and Beyond
08.2018 - 02.2022
Associate of Science - Business Administration
Broward County Community College