Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ANGELICA MCNAIR

Lumberton,NJ

Summary

Experienced in office operations, scheduling coordination, and administrative tasks. Exceptional organizational skills and effective communication for seamless workflow and improved productivity. Proven ability to foster teamwork and excel in high-pressure environments, consistently delivering optimal results. Committed to dependable outcomes and driving success in dynamic workplaces.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Office Administrator

Redesigning Mental Health Services LLC
02.2023 - 07.2025


  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Obtained and documented patient medical history, and current complaints at intake.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Scheduled appointments, registered patients.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Developed and implemented strategies to improve patient access, satisfaction, and care quality.
  • Addressed and remedied all patient or team member issues.
  • Provided supervision and management to team of support personnel.
  • Developed close working relationships with front office and back office staff.
  • Consulted with healthcare professionals on business decisions.
  • Aiding in credentialing Redesigning Mental Health Services.
  • Make sure all providers CAQH is up to date with all necessary documents.
  • Submit billing claims in a software vendor for insurance carriers.
  • Provide a spreadsheet for providers once a month of earnings.
  • Reach out to insurance companies when deemed necessary.
  • Coordinated patient scheduling and appointment management to optimize clinic workflow.
  • Implemented electronic health record systems to enhance patient data accessibility and accuracy.
  • Managed insurance verification processes, facilitating seamless communication between patients and providers.
  • Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
  • Oversaw office records and maintained strict document control.

Senior Foodservice Handler

New Lisbon Developmental Center
03.1999 - 11.2022
  • Demonstrate strong leadership skills while providing 32 individuals food service at their home for developmentally disabled.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Developed and implemented storage solutions to maintain safety and protection and keep stock organized.
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Packed items into appropriate containers for shipment.
  • Received and unpacked shipments and new equipment as directed.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Maintained clean, orderly work environment free of hazards.
  • Spearheaded training initiatives for new staff members, ensuring a thorough understanding of company policies and procedures.

Education

Bachelor of Science - Business Administration / Management

Central State University
12.2022

Associate of Applied Science - Business Administration / Management

Eastern Gateway Community College
Steubenville, OH
07.2019

Skills

  • Account maintenance
  • Data retention management
  • Health information management
  • Confidentiality compliance in ROI
  • Information support
  • Population data management
  • Independent credentialing knowledge
  • Healthcare reimbursement knowledge
  • Knowledgeable in CMS 1500 form requirements
  • Administrative paperwork handling
  • Patient information processing
  • Submitting insurance claims
  • Efficient handling of admission documents
  • Experience with EMR implementation
  • Engage with insurance representatives as needed
  • Efficient appointment organization
  • Timely follow-up communication
  • Chart maintenance and revisions
  • Knowledge of HIPAA regulations

Certification

  • Medical Billing and Coding, Penn Foster - In Process

Timeline

Office Administrator

Redesigning Mental Health Services LLC
02.2023 - 07.2025

Senior Foodservice Handler

New Lisbon Developmental Center
03.1999 - 11.2022

Associate of Applied Science - Business Administration / Management

Eastern Gateway Community College

Bachelor of Science - Business Administration / Management

Central State University

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ANGELICA MCNAIR