ANGELICA MEDINA
Ravenna
Summary
Experienced Customer Service and Retail Manager adept at problem solving, customer service, hiring and training hardworking, quality staff.
Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Progressive
Remote
06.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM software.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences while always upholding our golden rule philosophy.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Patient Intake Coordinator
Northeast Ohio Eye Surgeons
Kent, OH
05.2023 - Current
- Responsible for triaging, registering, and admitting patients
- Answer questions regarding insurance, medical procedures, and schedule appointments.
- Maintained accurate records of all patient visits and updated electronic health records.
- Coordinated communication between physicians, nurses, pharmacists, laboratory personnel, and other healthcare professionals regarding changes in patient status or treatment plans.
- Maintained accurate and up-to-date records of client interactions and services provided.
- Interfaced with other departments to resolve issues pertaining to patient intake matters.
Admin. Assistant/Receptionist
All Seasons RV
Streetsboro, OH
05.2019 - Current
- First point of contact for all potential buyers, sets up scheduling for sales department, sets up appointments and assists sales staff and sales manager, assists and directs customers to the appropriate departments and performs any needed administrative tasks
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Customer Service /Admin. Assistant
Blue Sky Bee Supply
Ravenna, OH
10.2017 - 05.2019
- Served customers via phone or email by placing orders, issuing exchanges or refunds, and figuring out shipping or product discrepancies
- Worked on freight quotes, bills of lading, assist with graphics, and prepare product and service reports by collecting and analyzing customer needs
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Assistant Manager
Bath and Body Works
Stow, OH
09.2015 - 11.2016
- Led and modeled the selling and customer experience standards
- Interviewed, hired, and trained new employees as well as continued education of current employees
- Worked with the staff and other managers to optimize sales execution and results
- Addressed any customer service, vendor, or maintenance issues
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Proposed or approved modifications to project plans.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
Store Manager and Assistant Manager
Yankee Candle
Akron, OH
05.2010 - 09.2015
- Attracted, retained, and developed top talent
- Set and reinforced selling expectations, performance, results and accountability with employees
- Built a highly satisfied and loyal customer base through engagement, conversion, and phone and email capture
- Led, delegated, and set store standards
- Improved sales from a poor performing level to a top selling level
- Opened a new store location and assisted in recruiting and training new staff
- Completed weekly schedules according to payroll policies
- Monitored employee performance and identified performance gaps for corrective action.
- Resolved customer complaints in a timely manner.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Education
High School Diploma -
Streetsboro High School
Streetsboro, OHSkills
- Office and Store Operations
- Inventory Management
- Hiring and Training
- Store Opening and Closing Procedures
- MS Office proficient
- Outstanding communication skills
- Exceptional Leader
- Appointment scheduling
- Insurance verification
- Follow-up skills
Activities
Former PTO President in Ravenna (Willyard Elementary)
Timeline
Customer Service Representative
Progressive
06.2025 - Current
Patient Intake Coordinator
Northeast Ohio Eye Surgeons
05.2023 - Current
Admin. Assistant/Receptionist
All Seasons RV
05.2019 - Current
Customer Service /Admin. Assistant
Blue Sky Bee Supply
10.2017 - 05.2019
Assistant Manager
Bath and Body Works
09.2015 - 11.2016
Store Manager and Assistant Manager
Yankee Candle
05.2010 - 09.2015
High School Diploma -
Streetsboro High School