Summary
Overview
Work History
Education
Skills
Timeline
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Angelica Miranda

Summary

Results-driven retail professional with extensive experience in point of sale operations. Skilled in customer service, cash handling, and transaction processing. Known for strong team collaboration and adaptability to changing needs. Reliable and focused on achieving measurable outcomes.

Overview

6
6
years of professional experience

Work History

Point of Sale Associate

Forever 21
08.2022 - 04.2025
  • Trained new associates on Point of Sale (POS) systems, boosting team efficiency and transaction accuracy.
  • Assisted customers with product selection, upselling, and promoting store rewards, increasing sales and revenue.
  • Delivered excellent customer service by resolving concerns, processing returns, and answering policy questions.
  • Operated POS systems to handle cash, credit, and check transactions with accuracy, including refunds and exchanges.
  • Maintained store organization by replenishing merchandise, stocking shelves, and ensuring a clean sales floor.
  • Supported loss prevention and company policies while safeguarding merchandise and handling cash securely.
  • Collaborated with managers and coworkers to meet customer needs and sustain smooth daily operations.
  • Excelled during high-volume periods by multitasking effectively while maintaining professionalism and a positive attitude

Team Member

Chick-fil-A
08.2019 - 08.2022
  • Maintained clean, organized, and safe work areas to promote efficiency and team safety.
  • Demonstrated adaptability by quickly learning tasks, covering shifts, and supporting during busy periods.
  • Delivered excellent customer service and developed strong product knowledge to improve team performance.
  • Operated registers, processed payments, and supported various stations to meet production goals.
  • Built positive relationships with coworkers and managers while contributing to a professional, cooperative work environment.
  • Consistently exceeded performance goals through strong time management, multitasking, and attention to detail.

Education

Associate of Arts - Psychology

Triton College
River Grove, IL
05.2025

High School Diploma -

Maine South Township Highschool
Park Ridge, IL
05-2023

Skills

  • Customer service
  • Positive attitude
  • Problem-solving
  • Collaboration and teamwork
  • Leadership qualities
  • Money handling
  • Organizing work stations
  • Product knowledge
  • Training and mentoring
  • Reliability

Timeline

Point of Sale Associate

Forever 21
08.2022 - 04.2025

Team Member

Chick-fil-A
08.2019 - 08.2022

Associate of Arts - Psychology

Triton College

High School Diploma -

Maine South Township Highschool

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