Angelica Miranda
Forever 21
6
years of professional experience
Results-driven retail professional with extensive experience in point of sale operations. Skilled in customer service, cash handling, and transaction processing. Known for strong team collaboration and adaptability to changing needs. Reliable and focused on achieving measurable outcomes.
Work History
Point of Sale Associate
2 Years 8 Months- Trained new associates on Point of Sale (POS) systems, boosting team efficiency and transaction accuracy.
- Assisted customers with product selection, upselling, and promoting store rewards, increasing sales and revenue.
- Delivered excellent customer service by resolving concerns, processing returns, and answering policy questions.
- Operated POS systems to handle cash, credit, and check transactions with accuracy, including refunds and exchanges.
- Maintained store organization by replenishing merchandise, stocking shelves, and ensuring a clean sales floor.
- Supported loss prevention and company policies while safeguarding merchandise and handling cash securely.
- Collaborated with managers and coworkers to meet customer needs and sustain smooth daily operations.
- Excelled during high-volume periods by multitasking effectively while maintaining professionalism and a positive attitude
Team Member
3 Years- Maintained clean, organized, and safe work areas to promote efficiency and team safety.
- Demonstrated adaptability by quickly learning tasks, covering shifts, and supporting during busy periods.
- Delivered excellent customer service and developed strong product knowledge to improve team performance.
- Operated registers, processed payments, and supported various stations to meet production goals.
- Built positive relationships with coworkers and managers while contributing to a professional, cooperative work environment.
- Consistently exceeded performance goals through strong time management, multitasking, and attention to detail.
Education
Associate of Arts - Psychology
- Honor Roll [Fall and 20]
High School Diploma
- Photo club scholarship Recipient
- Awarded AP Scholar with Honor
- Completed AP course in Psychology
- Completed AP course in Human Geology
- Completed AP course in Literature and Composition
- Completed AP course in 2-D Art and Design
- Completed AP course in Language and Composition
Skills
Customer service
Positive attitude
Problem-solving
Collaboration and teamwork
Leadership qualities
Money handling
Organizing work stations
Product knowledge
Training and mentoring
Reliability
Timeline
Point of Sale Associate
Forever 21
08.2022 - 04.2025Read More
Team Member
Chick-fil-A
08.2019 - 08.2022Read More
Triton College
Associate of Arts from Psychology
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Maine South Township Highschool
High School Diploma
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