Angelica Moncada
Miami
Summary
Dynamic and adaptable professional with a proven track record in hospitality service. Excelled in relationship management and effective communication, enhancing customer satisfaction and streamlining order processes. Demonstrated expertise in hospitality service and time management, contributing to significant team success.
Overview
4
4
years of professional experience
Work History
Waitress
Sushi Sake
01.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Meeting the standards implied by the restaurant chain which already counts with 25 locations around the country.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Hostess
Honey Uninhibited
03.2021 - 01.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Take-Out Server
Moshi Moshi
11.2020 - 02.2021
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
Education
GED -
Miami Jackson Senior High School
Miami, FL02.2020
Skills
- Customer Service
- Greeting guests
- Strong multitasking
- Team Collaboration
- Hospitality service expertise
- Complex Problem-Solving
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Waitress
Sushi Sake
01.2022 - Current
Hostess
Honey Uninhibited
03.2021 - 01.2022
Take-Out Server
Moshi Moshi
11.2020 - 02.2021
GED -
Miami Jackson Senior High School
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