ANGELICA MONTERO
Riverside,CA
Summary
Dedicated and detail-oriented administrative professional with 5+ years of experience in customer service, scheduling, office support, and client relations. Recognized for professionalism, strong communication skills, bilingual support in English and Spanish, and the ability to thrive in fast-paced environments. Proven track record of exceeding expectations while maintaining accuracy, organization, and exceptional customer care.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Talk Therapy Center
Riverside, CA
06.2023 - Current
- Manage client scheduling, confirmations, intake follow-ups, and front desk operations.
- Handle phone, email, and text communication while directing inquiries professionally.
- Process insurance verifications, payment information, and office documentation.
- Maintain accurate authorization records and support daily office organization.
Nanny
Private Family
Riverside, CA
02.2022 - 06.2023
- Provided full-time care and educational support for infant and toddler development.
- Organized daily routines, meal preparation, activities, and household logistics.
- Maintained a safe, clean, and structured environment while supporting family needs.
Cashier / Customer Service Associate
Louie’s Nursery
Riverside, CA
02.2021 - 02.2022
- Delivered outstanding customer service and resolved customer concerns professionally.
- Processed cash and card transactions accurately while supporting store operations.
- Maintained cleanliness, organization, and merchandising standards.
Cashier
Gless Ranch Farmers Market
Riverside, CA
03.2016 - 06.2020
- Managed customer transactions and maintained accurate payment records.
- Assisted customers with purchases and product information in a fast-paced environment.
- Supported inventory management and upheld store cleanliness standards.
Education
High School Diploma - undefined
Martin Luther King High School
Riverside, CADiagnostic Medical Sonography Coursework
Platt College
Riverside, CA01.2018
Skills
Customer Service Excellence
Administrative Support & Scheduling
Cash Handling & POS Systems
Bilingual: English & Spanish
Time Management & Multitasking
Office & Inventory Management
Professional Communication
Team Collaboration & Reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Talk Therapy Center
06.2023 - Current
Nanny
Private Family
02.2022 - 06.2023
Cashier / Customer Service Associate
Louie’s Nursery
02.2021 - 02.2022
Cashier
Gless Ranch Farmers Market
03.2016 - 06.2020
High School Diploma - undefined
Martin Luther King High School
Diagnostic Medical Sonography Coursework
Platt College