Angelica Morales
Las Vegas,NV
Summary
Qualified customer service for over 35 years. Personable and professional and great under pressure. Pay attention to details. I get along great with people. Team leader and outgoing.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Archer Travel Services
Las Vegas, NV
01.2023 - Current
- I work from home as a Data Entry
- I get emails from different agents wanting to be quantified for other travel companies
- I check their credentials and make sure they are up to date
- So then I sign them up so they can have access
Administrative Assistant/Receptionist
Classic Floors & Interiors
Las Vegas, NV
01.2022 - 01.2023
- Greeting visitors and direct them to appropriate department
- Answer call and direct callers to the correct line
- Screen calls and take relevant information
- Answer basic questions of company's services, product, or operations
- Schedule new homeowners for flooring and to direct them to the design studio
- File and input into the computer
- Typing documents and correspondence
- Handling inquiries and incoming work requests
- Time management skills and the ability to prioritize work
Customer Service Representative
Penny Electric
Las Vegas, NV
01.2022 - 04.2022
- Customer service representative
- Take inbound calls
- Determining if it's a spa, pool or inside the house
- Take there information and inputting into Titan Service
- Scanning documents and also quick books
- Scheduled reservations for customers
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Confirmed payments, refunds, etc
Front Desk Clerk
Fairfield Inn and Resident Inn Marriott
Las Vegas, NV
01.2018 - 09.2021
- Welcoming guest
- Answering questions
- Registering guest by obtaining or confirming room requirements
- Assign rooms
- Obtaining information and signatures
- Issuing door cards
- Direct guest to room
- Making reservations
Concierge
Revel Las Vegas
Summerlin, NV
05.2019 - 08.2019
- Customer service.
- Great guests...answer phone calls..help with what ever residents needs
Front Desk Clerk
Springhills Suite Marriott
10.2015 - 05.2017
- Welcoming guest
- Checking guests in and checking them out
- Inputing information into the computer
- Issuing cards to there room
- Assigning rooms
Customer service/Front Desk
Caliber Collision
03.2015 - 05.2015
- Talking to customers, Inputing customers information on the Data Base
- Muli-telephone lines
- Filing paper work
Flight Attendant
Allegiant Air
06.2003 - 03.2011
- Provide personal services to ensure the safety and comfort of airline passengers during flight
- Greet passengers, verify tickets, and serve food and beverages
- Announce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets
- Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and schedules
- Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage
- Guide passengers while entering or disembarking the aircraft
- Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers
- Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply
- Collect money for meals and beverages
- Conduct periodic trips through the cabin to ensure passenger comfort and distribute reading material, headphones, pillows, playing cards, and blankets
Bell Dispatch
Paris Las Vegas
Las Vegas, NV
06.1999 - 06.2002
- I worked as a Bell Dispatch for one year
- I answered phones from hotel guests for the Bell stand Department
- Great Customer service
- Had multiple responsibilities
- We provided exceptional, courteous, friendly service to guest and co-workers
- Understanding there program computer
- Promoted positive guest relations through prompt, courteous and efficient service
Education
Tourism and Travel Service Management -
Academy Pacific Business and Travel Industry
06.1995
High school diploma or GED - general
Antelope Valley, CaliforniaSkills
- SELF-STARTER
- HIGHLY ORGANIZED
- CONFIDENT
- Communications
- Cash Handling
- Training
- Marketing
- Customer Service
- Call Center
- Customer Care
- CSR
- Customer Support
- Guest Relations Experience
- Front Desk
- Guest Services
- Upselling
- QuickBooks
- Human Resources
- Administrative Experience
- Clerical Experience
- Personal Assistant Experience
Timeline
Administrative Assistant
Archer Travel Services
01.2023 - Current
Administrative Assistant/Receptionist
Classic Floors & Interiors
01.2022 - 01.2023
Customer Service Representative
Penny Electric
01.2022 - 04.2022
Concierge
Revel Las Vegas
05.2019 - 08.2019
Front Desk Clerk
Fairfield Inn and Resident Inn Marriott
01.2018 - 09.2021
Front Desk Clerk
Springhills Suite Marriott
10.2015 - 05.2017
Customer service/Front Desk
Caliber Collision
03.2015 - 05.2015
Flight Attendant
Allegiant Air
06.2003 - 03.2011
Bell Dispatch
Paris Las Vegas
06.1999 - 06.2002
Tourism and Travel Service Management -
Academy Pacific Business and Travel Industry