Josephine Ocana

My career goal is to eventually work from home. I love helping people and have engaged in billing and coding and will be using these skills to build rapport with clients as I educate them on how important it is to have their accounts up to date and in a healthy state. Skills: * In depth understanding of State and Federal laws pertaining to HIPA, CLIA, OSHA and Safety and Risk Management guidelines. * In depth understanding of FDCPA Laws and Guidelines. * Typing Speed 50 WPM * Understanding of Medical Terminology. * High level of organizational and prioritization skills. * Proficient with Microsoft programs. * Exceptional Collections skills. * Exceptional interpersonal and communication skills with the ability to build rapport. * Exceptional troubleshooting skills, Extensive research knowledge and the ability to approach problems logically. * Knowledge of working multiple screens at the same time as well as toggling. * Work well under pressure. * Detail oriented. * Communicate ideas clearly and effectively. * Very motivate self-starter, skilled at learning new concepts quickly. * 'Bilingual, English and Spanish Oral and Written. * Love constructive Criticism. Programs: * Versa Check * Brightwheel * Microsoft Office 365

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

• English
• Spanish