ANGELICA MORALES
San Antonio
Summary
Dedicated Office Assistant with over 20+ years of experience managing confidential paperwork and making routine office tasks as efficient as possible. Proven managerial experience supervising clerks and routine office duties, while managing owners' schedule and tax audits. Strong multitasking, organizational, customer service and data entry skills. Aiming to fill in an office assistant managerial role.
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
22
22
years of professional experience
Work History
GENERAL MANAGER
FAMILY PACKING
02.2016 - 12.2025
- Overseeing all daily operations to ensure profitability, safety, and high customer satisfaction.
- Overseeing hiring and training new hires, tracked financial budget.
- Ensuring customers receive high-quality care throughout the moving process.
- Handling customer concerns and make sure customer is satisfied with work before leaving job site.
- Input all work through a spreadsheet and make calls to dispatch to reassure jobs.
Office Manager
Carolyn Wentland Law Firm
San Antonio
03.2009 - 02.2016
- Manage hours and timesheets for all employees
- Managed daily office operations and maintained a productive work environment.
- Coordinated schedules and appointments for attorneys and clients effectively.
- Oversaw document preparation and filing for legal cases and client correspondence.
- Implemented office policies to enhance workflow efficiency and compliance standards.
- Organized meetings, events, and conferences for legal team collaboration seamlessly.
- Answered phone calls, responded to emails, routed mail and coordinated courier services
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
OPERATIONS SPECIALIST
JPMORGAN CHASE
San Antonio
01.2004 - 02.2009
- Responsible for closing accounts for deceased customers and making sure that all required documents to close the account were present.
- Answer calls from family members/ attorneys, answer questions on how to obtain funds and close accounts.
- Was accountable for making and sending out checks to the proper customers receiving funds in accounts.
- Updated comments in customer profiles of death and place freezes on accounts.
Education
High School Degree -
LEE H.S.
08.1999 - 05/2005
Skills
- Computer software proficiency (MS Office, Excel, PowerPoint)
- Knowledge of administrative procedures and office management
- Customer service
- Problem-solving abilities
- Excellent communication skills
- Organizational skills
- Time management skills
- Multitasking
- Attention to detail
- Data accuracy
- Team leadership
- Employee scheduling
- Human resources management
- Workflow planning
- Bilingual
- Training and coaching
Timeline
GENERAL MANAGER
FAMILY PACKING
02.2016 - 12.2025
Office Manager
Carolyn Wentland Law Firm
03.2009 - 02.2016
OPERATIONS SPECIALIST
JPMORGAN CHASE
01.2004 - 02.2009
High School Degree -
LEE H.S.
08.1999 - 05/2005