Angelica Moreno
Irving,TX
Summary
Administrative Assistant/ Office Clerk My knowledge is a great asset. My ability of being a team player enhances the needs for this position. Interacting with the public has given me the knowledge of understanding the needs of people, customers and employees. This I offer and contribute to the position.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
23
23
years of professional experience
1
1
Certification
2
2
Languages
Work History
Administrative Assistant
City of Irving - Fire Department
08.2013 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel. Including the 911 calls.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers and seeking information. Accepted all mail and packages for the department.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Open records for the City was my job which entailed researched, reviewed looked up in the maps to make sure it was in the Irving district. Made sure it was under the policy to give the information the requester asked for. This position entailed many facets before it was to be forward to Corporate. It was also based on a 10 day turnaround submittal. My ability to being a team player enhanced the needs of my position. My dedication to the public and workers was a please to do.
- Assisted coworkers and staff members with special tasks on daily basis.
Irving Crossing Guard
City Of Irving
08.2013 - 08.2013
- Responsible and making sure the student are crossed from oncoming cars and ability to maintain all safety procedures for the children and traffic. Attend all meeting when requested and submit reports when asked. I have two shifts morning and afternoon.
Unemployed
Unemployed
06.2011 - 08.2013
Customer Service Agent
FRONTIER AIRLINES
06.2003 - 06.2011
- My responsibility is all aspects of customer service and in customer/employee safety. Duties/ Responsibilities counter/gate/baggage procedures, including ticketing/over sales, and also closing your ASR at the end of shift.
Customer Service Agent
CONTINENTAL AIRLINES
07.2001 - 11.2003
- Communicate with a wide range of customers and co-workers, professionally.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Answering questions and handled problem solving issues.
- Checked in customers, sell tickets, handle ticket issues, and help to interpret for non-English speaking customers.
- The duties/responsibilities as a Counter Agent apply and include other duties as a Gate Agent.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- The ability to handle all aspects and responsibilities to get the aircraft in and out safely.
- Priority was to get all passengers out/in the aircraft safely and depart the aircraft out on an on-time departure and arrival in safely.
Education
High School Diploma - Business
Northlake Junior College
Irving, TX01.1990
Vocational Certified - Paralegal
Paralegal - Legal Secretary School
Dallas, TX01.1987
High school diploma or GED - undefined
Skyline High School
Dallas, TX01.1972
Skills
- Microsoft Word
- Communication skills (10 years)
- Typing (10 years)
- Multi-line phone systems
- Microsoft Excel
- Administrative experience
- Microsoft Office
- Data entry
- Phone etiquette
- Customer service
- Computer literacy
- Computer skills
- Event planning
- Microsoft Outlook
Certification
Driver's License
Additional Information
SKILLS: Computer, Microsoft Word, Excel, Acrobat, Internet, Phone, Copier, Fax/Scan, Type, Email, etc.
Timeline
Administrative Assistant
City of Irving - Fire Department
08.2013 - 09.2024
Irving Crossing Guard
City Of Irving
08.2013 - 08.2013
Unemployed
Unemployed
06.2011 - 08.2013
Customer Service Agent
FRONTIER AIRLINES
06.2003 - 06.2011
Customer Service Agent
CONTINENTAL AIRLINES
07.2001 - 11.2003
Vocational Certified - Paralegal
Paralegal - Legal Secretary School
High school diploma or GED - undefined
Skyline High School
High School Diploma - Business
Northlake Junior College
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