Angelica Morrow
Crowley,TX
Summary
Detail-oriented Property Claims Adjuster with 8 years of experience investigating and determining property claims in accordance with federal and state regulations. Personable and understanding with exceptional organizational skills. Adept at obtaining evidence and information regarding claims.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Catastrophe Property Claims Adjuster
USAA
06.2022 - Current
- Investigate, evaluate, negotiate, and settle complex property insurance claims.
- Confirm and analyze coverage, recognizing liability exposure, and negotiating equitable settlements in compliance with all state regulatory requirements.
- Proactively manage assigned claims caseload comprised of complex damages requiring knowledge of claims coverage and potential legal liability.
- Partner with vendors and internal business partners to facilitate complex claims resolution, including external regulatory coordination.
- Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources.
- Identify coverage concerns, review prior loss history, and create Special Investigation Unit (SIU) referrals when appropriate.
- Determine and negotiate complex claims settlements within authority limits, collaborating with management for amounts outside of authority limits.
- Maintain accurate, thorough, and current claim file documentation throughout the claims process.
- Utilize estimating technology platforms and virtual inspection tools to prepare claims estimates.
- Support workload surges and catastrophe (CAT) response operations, including mandatory on-call dates and potential evening, weekend, and/or holiday work.
- Work independently solving complex problems with minimal guidance and act as a resource for colleagues with less experience.
- Adjust complex claims with attorney involvement and address jurisdictional challenges.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
Catastrophe Property Claims Adjuster
Farmers Insurance
05.2017 - 06.2022
- Investigate property claims
- Estimate for damages
- Issue payments
Catastrophe Deployment
01.2022 - 01.2022
Community Supervision Officer
Tarrant County Community Supervision and Corrections
09.2014 - 04.2017
- Meets with probationers, takes weekly/monthly reports, collects court ordered fees, and enforces the conditions of probation
- Conducts risk and needs assessments and develops supervision plans based on criminogenic factors.
- Conducts home/field visits to monitor probationers’ behavior in the community.
- Maintains files and documents all contacts with probationers
- Attends necessary court proceedings, maintains relationships with the court, testifies as needed, prepares violation reports and recommends modifications
- Provides graduated responses to non-compliance.
- Reviews case records to determine compliance with State standards, grant conditions and department policies and procedures.
- Completes pre-sentence investigations reports
- Runs criminal history checks and orders arrest reports and drivers’ license checks.
File Automation Technician (Student Trainee)
Army Corps of Engineers
03.2008 - 09.2014
- Perform timekeeping and related duties using an automated reporting system
- Prepare various types of correspondence
- Reconcile discrepancies in leave and overtime payment
- Receive visitors and phone calls, providing information requested or directing to appropriate staff members.
- Maintain various types of files in accordance with prescribed procedures
- Order supplies
- Distribute Mail
- Assist with accounting duties and audits
Education
Master of Science - Criminal Justice
Toulouse Graduate School
Denton, Texas05.2018
Bachelor of Science - Criminal Justice
University of North Texas
Denton, Texas05.2014
Associate of Arts Degree -
Tarrant County College
Fort Worth, TX05.2013
High School Diploma - undefined
Dunbar High School
Fort Worth, TX06.2008
Skills
- Policy interpretation
- Excellent people skills
- Property inspection
- Damage assessment
- Excellent time management skills
- Claims processing
- Claims investigation
- Tech-Savvy
- Decision-making skills
- Complex Problem-solving
Certification
- Community Supervision Officer Certification 12/01/14 - Present
- Casualty & Property Adjuster (multiple states) 05/01/17 - Present
- Texas Private Investigator License
11/01/21 - Present
- Associate in Claims
07/01/24 - Present
Timeline
Catastrophe Property Claims Adjuster
USAA
06.2022 - Current
Catastrophe Deployment
01.2022 - 01.2022
Catastrophe Property Claims Adjuster
Farmers Insurance
05.2017 - 06.2022
Community Supervision Officer
Tarrant County Community Supervision and Corrections
09.2014 - 04.2017
File Automation Technician (Student Trainee)
Army Corps of Engineers
03.2008 - 09.2014
High School Diploma - undefined
Dunbar High School
Master of Science - Criminal Justice
Toulouse Graduate School
Bachelor of Science - Criminal Justice
University of North Texas
Associate of Arts Degree -
Tarrant County College
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