Angelica Munoz
La Habra,CA
Overview
6
6
years of professional experience
Work History
Member Service Representative
Wescom Central Credit Union
La Habra, CA
04.2024 - Current
- Open and close member accounts, including checking, savings, and certificates of deposit.
Assist members with account maintenance, such as updating personal information and issuing new debit cards.
Promote and cross-sell credit union products and services based on members' needs.
- Strong interpersonal skills with the ability to interact positively with members and address their needs effectively.
- High level of accuracy in processing transactions and handling cash.
- Comfort with basic math and financial calculations.
- Familiarity with banking software and cash handling equipment.
Associate Banker
JPMorgan Chase
Fullerton, CA
06.2021 - 08.2022
- Engage clients as they enter the branch
- Help clients with everyday transactions such as depositing or cashing checks, reordering a debt card, or helping update their address
- Teach clients how to use self service options -help customers learn how to complete their banking needs, whenever and how ever they want with the self-services options including there chase mobile app, chase .com and ATM with expert knowledge in our self services digital platforms
- Manage wait times to meet with a banker by scheduling, rescheduling or canceling client meetings
- And, identify additional opportunities and introduce them to our licensed bankers and one chase family.
Direct Sales Representative/Greeter
Spectrum
Cypress, CA
12.2018 - 03.2020
- Oral and written communication with customers and department staff
- Curiously handle customer complaints, issues and take appropriate action
- Utilize and demonstrate assertiveness and effective problem solving with staff and customers to establish mutually beneficial solutions to the most challenging of situations
- Provide solutions via package options for service and coverage
- Consult with customers to evaluate needs and determine best options
- Respond to questions and concerns about service.
Education
License - Cosmetology
Citrus College
Glendora, CA01.2024
Associate of Science - Criminal Justice
Rio Hondo Community College
Whittier, CA05.2021
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
Languages
Spanish
Professional Working
Timeline
Member Service Representative
Wescom Central Credit Union
04.2024 - Current
Associate Banker
JPMorgan Chase
06.2021 - 08.2022
Direct Sales Representative/Greeter
Spectrum
12.2018 - 03.2020
License - Cosmetology
Citrus College
Associate of Science - Criminal Justice
Rio Hondo Community College