Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angelica Murillo

Las Vegas,NV

Summary

Dynamic customer service professional with a proven track record at Village Capital & Investment, excelling in conflict resolution and data entry. Skilled in active listening and critical thinking, I consistently enhance customer relations and drive satisfaction through effective communication and operational efficiency. Committed to delivering exceptional service in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Village Capital & Investment
01.2025 - 02.2026
  • Oversaw customer account updates, ensuring accuracy and integrity of records.
  • Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
  • Resolved escalated calls with efficiency, ensuring satisfactory outcomes for customers and the organization.

Housekeeper

Wynn Resorts
03.2023 - 12.2024
  • Implemented systematic cleaning and organization protocols for guest rooms, maintaining high hospitality quality.
  • Executed thorough cleaning processes using industry-standard equipment and supplies to optimize room turnover efficiency.
  • Engaged with team members to maintain high levels of safety and sanitation compliance.
  • Guided new staff through housekeeping protocols and best practices to enhance operational efficiency.

Cashier Team Lead

Raising Cane's
08.2021 - 01.2023
  • Led cashier team to uphold customer service standards and operational procedures.
  • Facilitated training sessions for new cashiers on register operations and customer engagement strategies.
  • Oversaw cash handling processes to ensure accurate till balances and reduce discrepancies.
  • Optimized checkout operations by implementing efficiency improvements to enhance customer experience.

Cashier

Bonannos New York Pizzeria
05.2018 - 03.2020
  • Processed customer transactions accurately using POS systems.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Managed cash drawer, ensuring accurate reconciliation at end of shifts.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Education

High School Diploma -

Chaparral Highschool
Las Vegas, NV
05.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Customer Service Representative

Village Capital & Investment
01.2025 - 02.2026

Housekeeper

Wynn Resorts
03.2023 - 12.2024

Cashier Team Lead

Raising Cane's
08.2021 - 01.2023

Cashier

Bonannos New York Pizzeria
05.2018 - 03.2020

High School Diploma -

Chaparral Highschool