Angelica Navarro
Vallejo,CA
Summary
Adept at vital signs monitoring and fostering patient trust, I significantly enhanced patient care and satisfaction at Sutter Health. Leveraging HIPAA compliance and attention to detail, I streamlined clinical documentation, contributing to improved operational efficiency. My proactive approach and ability to manage time effectively have consistently supported team success and patient well-being.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant, Pediatrics and Family Medicine
Sutter Health
08.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Improved clinical workflow with introduction of electronic health records system.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
MEDICAL ASSISANT II SHARED STAFF
SUTTER MEDICAL FOUNDATION
08.2022 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Ensured seamless continuity of care during transitions between units by thoroughly documenting patient information and sharing pertinent details with incoming staff members.
- Administered medications and treatments as prescribed by physicians.
- Reduced hospital staffing challenges by providing reliable coverage across various departments, including Font Desk Registration, Family Medicine, Pediatrics, Dermatology, and Internal Medicine.
RADIOLOGY CALL CENTER AND FRONT DESK
UCSF Medical Center at Mission Bay
01.2006 - 06.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Long Beach High
Long Beach, CA06.2002
Skills
- Vital signs monitoring
- HIPAA Compliance
- Medical Record Management
- Clinical Documentation
- Patient Scheduling
- Immunization Administration
- Insurance Verification
- Medical Billing
- Hearing and Vision Screening
- Vital Signs Documentation
- Time Management
- Attention to Detail
Certification
- Certified Medical Assistant (CMA)
- Basic Life Support Certification (BLS)
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant, Pediatrics and Family Medicine
Sutter Health
08.2023 - Current
MEDICAL ASSISANT II SHARED STAFF
SUTTER MEDICAL FOUNDATION
08.2022 - 10.2023
RADIOLOGY CALL CENTER AND FRONT DESK
UCSF Medical Center at Mission Bay
01.2006 - 06.2018
High School Diploma -
Long Beach High