Angelica Negrete
Hesperia,CA
Summary
Communicative customer service, motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls, money and sustaining satisfactory relationships with customers. Ambitious, career-focused job seeker, anxious to achieve company goals. Highly motivated employee that works as a team player, equally effective independent and unsupervised. Caring, friendly and genuine.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
George Jr Tires
Hesperia, CA
01.2016 - Current
- Educated customers on special pricing opportunities and company offerings.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collected deposits or payments and arranged for billing.
- Answered inbound calls, chats and emails to facilitate customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Veterinary Assistant
Antony Animal Hospital
Hesperia, CA
01.2016 - 02.2016
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Ensured that cages were kept clean at all times.
- Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Released patients to owners with care directions from veterinary staff.
Education
Some College (No Degree) - Veterinarian Assisting
Westech College - Victorville
Victorville, CASkills
- Data Entry
- Data Collection
- Product Knowledge
- Paperwork Processing
- Scheduling
- Complaint Resolution
- Inbound and Outbound Calling
- Administrative Support
- In-Store Support
- Adaptive Team Player
- Active Listening
- Payment Processing
- Positive and Professional
- Customer Service
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
George Jr Tires
01.2016 - Current
Veterinary Assistant
Antony Animal Hospital
01.2016 - 02.2016
Some College (No Degree) - Veterinarian Assisting
Westech College - Victorville