Angelica Nelson
Owatonna,MN
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Great customer service, passionate about work, reliable, and overall a hard worker.
Overview
15
15
years of professional experience
Work History
Project Coordinator
Parker Hannifin Corporation
06.2022 - 08.2026
- Developed project plans, including timelines, milestones, and deliverables
- Coordinated and managed multiple projects simultaneously, ensuring all deadlines were met
- Collaborated with cross-functional teams to gather requirements and define project scope
- Created and maintained comprehensive project documentation, including meeting minutes, action items, and status reports
- Identified opportunities for process improvement within the project management framework
- Remote
Customer Service Representative Lead
Parker Hannifin
Lakeville, MN
08.2020 - 05.2022
- In my position at Parker Hannifin, I assist customers about issues they may have with products, updates regarding current orders, and interests about new products. Use communication through computer or over the phone to assist them. Maintain great relationships with customers.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
Paraprofessional
Waseca Public Schools
Waseca, MN
02.2020 - 08.2020
- I help students with disabilities on their academics. I am a role model for them as well as an advocate. Assist during meal times and do anything the student may need from me. Great communication skills with students, co-workers, and parents.
- Provided instructional support to students with special needs, assisting in the implementation of individualized education plans (IEPs)
- Collaborated with teachers and therapists to develop and implement strategies for improving academic and behavioral outcomes
- Assisted in the preparation of classroom materials, including worksheets, visual aids, and educational resources
- Provided one-on-one assistance to students who required additional support or accommodations
- Supported students with personal care tasks, such as toileting, feeding, and dressing when necessary
- Aided in the supervision of students during recess periods or field trips
Customer Service Representative
Mediacom Communications Corporation
Waseca, MN
10.2019 - 02.2020
- I had great communication with customers, problem solved, made sales, and maintained a great relationship with co-workers.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Preschool Teacher
Childcare, LLC
Rochester, MN
12.2015 - 12.2018
- I am a preschool teacher. I use a creative curriculum lesson plan. I use communication to clients daily.
- Developed and implemented age-appropriate lesson plans for preschool students, fostering their cognitive, social, and emotional development
- Created a stimulating learning environment that encouraged curiosity, exploration, and creativity among students
- Collaborated with parents to provide regular updates on student progress and address any concerns or questions they may have had
- Conducted parent-teacher conferences to discuss individual student performance and development goals
- Facilitated hands-on science experiments that sparked curiosity about the natural world among young learners
- Participated in professional development opportunities such as workshops, conferences, or courses to stay updated on best practices in early childhood education
Caregiver
ICAN Inc
Waseca, MN
12.2011 - 09.2015
- I was a personal support staff working with clients with disabilities. I administered medications, helped with daily hygiene, meal planned, grocery shopped, assisted with daily activities.
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
- Managed medical appointments and transportation arrangements for clients as needed
- Documented daily observations including changes in behavior or health conditions
- Assisted with physical therapy exercises as directed by healthcare professionals
- Served as an advocate for clients' rights and ensured they received respectful treatment from others
- Attended training sessions and workshops to enhance caregiving skills and stay updated on best practices
Education
Associate - Early childhood education
Penn State
08-2016
High school diploma - undefined
Waseca Senior High School
Waseca, MN01-2014
Skills
- Project communication management
- Customer service
- Time management
- Project coordination
- Achieving project delivery timelines
- Problem-solving
- Project scheduling
- Lean (project management methodology)
- Project management - Project management experience (3-5 years)
- Detail-oriented
- Workload management
Additional Information
Authorized to work in the US for any employer
Timeline
Project Coordinator
Parker Hannifin Corporation
06.2022 - 08.2026
Customer Service Representative Lead
Parker Hannifin
08.2020 - 05.2022
Paraprofessional
Waseca Public Schools
02.2020 - 08.2020
Customer Service Representative
Mediacom Communications Corporation
10.2019 - 02.2020
Preschool Teacher
Childcare, LLC
12.2015 - 12.2018
Caregiver
ICAN Inc
12.2011 - 09.2015
High school diploma - undefined
Waseca Senior High School
Associate - Early childhood education
Penn State