Angelica Nevola
Clearwater,FL
Summary
- Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
- Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals.
Overview
13
13
years of professional experience
Work History
Registered Pharmacy Technician
Telyrx LLC
06.2025 - Current
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Coordinated verification and filling of more than 800 daily prescriptions in high-volume mail order pharmacy environment.
- Collaborated with upper management on new ideas for local delivery roll out
Inventory Specialist/Registered Pharmacy Technician
Walgreens Boots Alliance Inc.
03.2017 - 06.2025
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medications to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacists by filling prescriptions for customers and responding to patient questions
- Preformed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients prescriptions into internal systems.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information
- Processed incoming drug orders by checking deliveries against paperwork and updating on hand counts.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Set up and modified patient profiles in intercom plus to include current information such as medications and insurance details.
Telemarketing Sales Representative
Pierce Enterprises
11.2016 - 03.2017
- Completed daily cold calling and outreach to build sales.
- Escalated concerns or advanced problem calls to management staff.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
- Generated minimum of 6 to 10 new leads each day
Dog Grooming Assistant
Rachael 4' Paws
05.2013 - 01.2015
- Trimmed nails using clippers and grinders.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskies and Malamutes.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Maintained animal health by providing other types of basic care.
Education
High School Diploma -
Georgia Connections Academy
Georgia07.2015
Skills
- Certified Immunizer
- Telephone etiquette
- Insurance verification
- Coaching and mentoring
- Pharmacy operations
- HIPAA compliance
- Team collaboration
- Resolving complaints
- Answering and routing calls
- Customer inquiry and response
- Operations support
- Problem-solving skills
Timeline
Registered Pharmacy Technician
Telyrx LLC
06.2025 - Current
Inventory Specialist/Registered Pharmacy Technician
Walgreens Boots Alliance Inc.
03.2017 - 06.2025
Telemarketing Sales Representative
Pierce Enterprises
11.2016 - 03.2017
Dog Grooming Assistant
Rachael 4' Paws
05.2013 - 01.2015
High School Diploma -
Georgia Connections Academy