Xanadu Crissman
CLEVELAND,TN
Summary
I am an experienced, nationally certified pharmacy technician that currently works in a retail pharmacy going on 5 years of patient facing care. I have been cross-trained to offer clinical support to the minute clinic and have worked with VA billing as well as offering vaccine support for VA patients. I have been trained to help patients navigate and maximize their OTC benefits as well as help them understand how their insurance covers prescriptions and what is patient responsibility.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Pharmacy
Cleveland, TN
10.2020 - Current
- Collaborated with pharmacists to resolve medication-related issues, ensuring patient safety and satisfaction.
- Implemented workflow improvements that increased prescription processing efficiency by streamlining communication among staff.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Nationally Certified Technician - #30230512
- Certified Immunizer that is trained on both intramuscular and subcutaneous vaccines
Donation Processor and Store Supervisor
Samaritan Center
Ooltewah, TN
08.2018 - 09.2020
- Prepared high-quality merchandise displays, creating an attractive shopping experience for customers in the retail store.
- Participated in special projects related to donation processing, such as seasonal drives or targeted campaigns.
- Collaborate with team members to streamline workflows, reducing processing time for incoming donations.
- Ran store-front shifts, closing and reconciling tills at the end of the shift.
Store Supervisor
Zaxby's Chicken Fingers & Buffalo Wings
Ooltewah, TN
08.2015 - 08.2017
- Supervised daily operations to ensure efficient service and adherence to company standards.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Conducted inventory analysis to determine optimal stock levels.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
Education
Associate of Science - Psychology
Chattanooga State Community College
Chattanooga, TN12-2014
Skills
- Pharmacy software proficiency
- Order verification
- HIPAA
- Insurance billing
- Drug storage procedures
- Certified Immunizer
- Cross- trained for Minuteclinic support
- Medicare and Medicaid coordinated billing
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Lead Pharmacy Technician
CVS Pharmacy
10.2020 - Current
Donation Processor and Store Supervisor
Samaritan Center
08.2018 - 09.2020
Store Supervisor
Zaxby's Chicken Fingers & Buffalo Wings
08.2015 - 08.2017
Associate of Science - Psychology
Chattanooga State Community College