Angelica Nguyen
Kuttawa,Kentucky
Summary
As a CNA with 10 years of experience in healthcare settings, For example, having proficient time-management skills to address patient requirements in high-volume care facilities. Observant and reliable with good bedside manner and Proficient in mobility and personal hygiene support. There is also experience working in a memory unit caring for those with dementia and Alzheimer's. The experience working as a customer service representative will help in the medical field. Experiences like promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA
Princeton Nursing And Rehabilitation
08.2018 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Ensured prompt response to call lights, addressing patient needs promptly.
- Supported needs of 30+ residents under long-term care.
CNA
Riverbend Retirement Center
04.2014 - 08.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Ensured prompt response to call lights, addressing patient needs on time.
- Supported needs of 20+ residents under long-term care.
Customer Service Representative
Relax Inn And Suites
01.2015 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Applied Science - Registered Nurse
Western Kentucky Community And Technical College
Paducah, KY12.2024
GED -
Homeschool
Eddyville, KY10.2012
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Reliable team player
- Customer Service
- Data Entry
- Client Relations
- Phlebotomy
Certification
- CNA - Certified Nurse Assistant
- A+ Computer Technician
Timeline
CNA
Princeton Nursing And Rehabilitation
08.2018 - Current
Customer Service Representative
Relax Inn And Suites
01.2015 - 12.2017
CNA
Riverbend Retirement Center
04.2014 - 08.2018
Associate of Applied Science - Registered Nurse
Western Kentucky Community And Technical College
GED -
Homeschool
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