Angelica Ornelas
Hesperia,California
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at DDs Discount. Skilled in cash handling and food safety, coupled with exceptional customer service and teamwork abilities. Demonstrated leadership in retail operations, significantly improving store performance and customer engagement through innovative strategies and meticulous attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate/MOD (front End Supervisor)
DDs Discount
02.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Bakery Clerk
WinCo Foods
05.2024 - Current
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Increased overall efficiency of the bakery operation through meticulous attention to detail when measuring ingredients or performing other preparatory tasks.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Caregiver
Self-employeed
03.2021 - 10.2023
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
High School Diploma -
Sultana High School
Hesperia, CA08.2021
No Degree - Architectural Environmental Design
Victor Valley College
Victorville, CA05.2026
Skills
- Food Safety
- Food handling safety
- Customer Service
- Punctual and Reliable
- Time Management
- Teamwork and Collaboration
- Cash Handling
- Retail Store Operations
- Team Leadership
- Dependable and Responsible
Certification
Food Handlers Card
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bakery Clerk
WinCo Foods
05.2024 - Current
Sales Associate/MOD (front End Supervisor)
DDs Discount
02.2023 - Current
Caregiver
Self-employeed
03.2021 - 10.2023
High School Diploma -
Sultana High School
No Degree - Architectural Environmental Design
Victor Valley College
Food Handlers Card
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