Angelica Osorio
Santa Ana,CA
Summary
Committed professional devoted to students' needs and academic success. Goes above and beyond to enhance student experiences and help each reach full potential. Excited and grateful for the opportunity to take the next step in my career with EOP.
Overview
6
6
years of professional experience
Work History
Account Manager
Glidewell
Irvine, CA
06.2022 - Current
- Managed client accounts to build strong connections and improve customer satisfaction and retention.
- Implemented strategies for retaining at-risk clients potentially considering competitors' offerings.
- Provided training and guidance to new Account Managers.
International Business Development
Britt World Wide, BWW
USA
11.2020 - Current
- Mentor ambitious individuals on how to build and grow business assets.
- Foster relationships with business partners, potential clients, and business contacts in order to attract new business and enhance reputation.
- Organized workshops, trainings, and other engaging activities and events to help existing and new business partners.
Peer Academic Coach, Coaching & Development Lead
California State University East Bay
Hayward, CA
08.2018 - 07.2021
- Personally coached & mentored students and provided support for academic success building skills in time management, planning and prioritization, communication with faculty and staff, and effective use of campus resources.
- Coordinated with faculty and staff for summer bridge programs' planning, communication, and logistics, and execution.
- Facilitated engagement activities and weekly group trainings that allowed myself and other coaches to explore ideas and stimulate teamwork.
- Worked one-on-one with students who needed general academic advising and support due to being on academic probation.
Education
Bachelor of Arts - Human Development
California State University East Bay
Hayward, CA05.2021
Skills
- Academic Advising
- Time Management
- Planning & Prioritization
- Team Building
- Interpersonal Skills
- Empathy and Understanding
- Critical Thinking
- Problem Solving
- Goal Setting
- Bilingual - Fluent in Spanish & English
Timeline
Account Manager
Glidewell
06.2022 - Current
International Business Development
Britt World Wide, BWW
11.2020 - Current
Peer Academic Coach, Coaching & Development Lead
California State University East Bay
08.2018 - 07.2021
Bachelor of Arts - Human Development
California State University East Bay
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