Mauri Jackson
Mount Royal,USA
Summary
Successful professional with several years of experience driving customer engagement to increase revenue. Skillful in generating leads in a variety of industries while not losing sight on important, necessary details. Strong collaborator who is comfortable working with various teammates and professionals to oversee execution of goals.
Overview
8
8
years of professional experience
Work History
Technical Account Specialist
Colonial Seal Company
Westville, New Jersey
12.2024 - Current
- Managed customer inquiries and resolved account-related issues promptly.
- Coordinated account setup processes for new clients effectively.
- Developed and maintained strong relationships with key clients regularly.
- Assisted in processing billing and invoicing tasks accurately.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Formulated plans to expand business operations and grow overall territory and client base.
- Monitored account performance, identifying issues and implementing corrective actions as needed.
- Listened to customer needs to identify and recommend best products and services.
Assistant Coach
East Stroudsburg University of Pennsylvania
East Stroudsburg, Pennsylvania
08.2023 - 12.2024
- Organized team travel arrangements for away games and tournaments.
- Assisted with fundraising efforts for the athletic program.
- Monitored academic progress of student-athletes to ensure compliance with NCAA rules.
- Managed equipment inventory and procurement, ensuring availability of necessary gear for training and competitions.
- Assisted in organizing and running sports camps and clinics to promote the sport and engage the community.
- Coordinated pre-season tryouts, training camps and special workshops to support team goals.
- Managed program budget, checking funds remaining, spending and money raised.
- Provided campus tours for recruits and their families to ensure the school was a proper choice
Account Specialist
Enterprise Truck Rental
Pennsauken, New Jersey
06.2023 - 08.2023
- Managed accounts and provided tailored solutions to meet needs.
- Developed strong relationships with clients to enhance customer satisfaction.
- Targeted local businesses through active marketing efforts to gain their business.
- Tracked, managed, and completed necessary vehicle maintenance and checks to ensure D.O.T compliance
- Coordinated and scheduled appointments while balancing customer demand and available trucks
Management Assistant
Enterprise Rent-A-Car
Williamstown, New Jersey
03.2022 - 06.2023
- Coordinated scheduling and logistics between customer reservations and rental availability
- Ensured all customers were qualified to rent prior to leaving with vehicle
- Managed customer transactions including credit card authorizations, refunds, balances owed for rental, and extensions.
- Tracked and managed necessary vehicle maintenance to ensure maximum safety-compliance
- Provided attentive, high-quality service that resulted in consistent "completely-satisfied" survey results
Summer Youth Program Coordinator
YMCA
Philadelphia, Pennsylvania
05.2021 - 09.2021
- Collaborated with Human Resources in obtaining and organizing onboarding documents for newly hired employees
- Assisted on-site to ensure proper documentation was obtained
- Collected and tracked necessary employment documents to ensure camps were properly staffed
Pharmacy Technician
Pocono Community Pharmacy
East Stroudsburg, Pennsylvania
12.2020 - 05.2021
- Prepared and dispensed medications accurately for patient prescriptions.
- Assisted pharmacists in managing inventory levels and ordering supplies.
- Provided customer service by answering inquiries about medications and services.
- Maintained patient confidentiality while processing prescription information.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Lifeguard
Sparkling Pool Company
, NJ
05.2017 - 09.2019
- Monitored pool area to ensure guest safety and compliance with regulations.
- Responded promptly to emergencies and performed first aid as needed.
- Conducted regular inspections of pool facilities and equipment for safety hazards.
- Enforced pool rules and provided guidance to guests on safe swimming practices.
Education
Bachelor of Science - Psychology
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA12-2024
Minor - Statistics
East Stroudsburg University
East Stroudsburg, PA12-2024
Skills
- Customer service
- Relationship management
- Data analysis
- Academic advising
- Program coordination
- Conflict resolution
- Equipment management
- Team collaboration
- Schedule coordination
- Cold calling
- Customer engagement
Timeline
Technical Account Specialist
Colonial Seal Company
12.2024 - Current
Assistant Coach
East Stroudsburg University of Pennsylvania
08.2023 - 12.2024
Account Specialist
Enterprise Truck Rental
06.2023 - 08.2023
Management Assistant
Enterprise Rent-A-Car
03.2022 - 06.2023
Summer Youth Program Coordinator
YMCA
05.2021 - 09.2021
Pharmacy Technician
Pocono Community Pharmacy
12.2020 - 05.2021
Lifeguard
Sparkling Pool Company
05.2017 - 09.2019
Bachelor of Science - Psychology
East Stroudsburg University of Pennsylvania
Minor - Statistics
East Stroudsburg University
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