Edward (Ed) Stark
Chicago Ridge,IL
Summary
Detail-oriented Technical Account Specialist with expertise in CRM management and customer support. Proven ability to build strong customer relationships, enhance service satisfaction, and streamline operations. Dedicated account specialist with a strong background in customer service and logistics management. Committed to identifying process improvements and delivering timely support to drive customer satisfaction and operational excellence.
Overview
23
23
years of professional experience
Work History
Technical Account Specialist
Diversey Inc./Solenis
Fort Mill, South Carolina
05.2018 - Current
- Managed customer inquiries and provided timely support for product concerns.
- Maintained accurate records of client interactions in the CRM system.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
Route Manager/Supervisor
G2K Logistics
Bedford Park, IL
03.2015 - 05.2018
- Coordinated logistics to ensure timely and efficient deliveries.
- Trained and mentored team members on safety protocols and procedures.
- Implemented process improvements to streamline operations and reduce delays.
- Identified areas where improvements could be made within the organization's routing system.
Route Sales Manager/Maintenance Technician
Ecolab Inc.
St. Paul, MN
10.2007 - 02.2015
- Developed strong customer relationships to enhance service satisfaction.
- Collaborated with cross-functional teams to streamline operational processes.
- Conducted regular site visits to assess customer needs and performance.
Route Sales Representative
Chicago Baking Company
Evansville, Indiana
12.2002 - 08.2007
- Managed daily route deliveries and ensured timely product distribution.
- Built and maintained strong customer relationships through regular visits.
- Monitored market trends to provide feedback on customer needs and preferences.
Skills
- CRM management
- Product knowledge
- Technical support
- Data entry
- Process optimization
- Customer relationship management
Affiliations
- Proud husband and father of a wonderful family.
- Avid vinyl record collector.
Timeline
Technical Account Specialist
Diversey Inc./Solenis
05.2018 - Current
Route Manager/Supervisor
G2K Logistics
03.2015 - 05.2018
Route Sales Manager/Maintenance Technician
Ecolab Inc.
10.2007 - 02.2015
Route Sales Representative
Chicago Baking Company
12.2002 - 08.2007