Erica M Garcia
Corpus Christi,TX
Summary
Technical Account Specialist with extensive experience in account management and customer relationship development. Expertise in preparing quotations and processing orders while ensuring timely delivery. Collaborates effectively with cross-functional teams to resolve issues and enhance customer satisfaction.
Overview
19
19
years of professional experience
Work History
Technical Account Specialist
Puffer-Sweiven
Corpus Christi, Texas
09.2024 - 06.2026
- Manage customer accounts and serve as a primary point of contact for technical and sales-related inquiries.
- Develop and maintain long-term customer relationships to support retention and business growth.
- Prepare quotations, process orders, and coordinate with internal teams to ensure timely delivery.
- Collaborate with sales representatives, vendors, and engineering teams to support project success.
- Resolve customer concerns and maintain a high level of customer satisfaction.
Inside Sales Representative
Puffer-Sweiven
Corpus Christi, Texas
10.2017 - 09.2024
- Manage customer accounts and serve as a primary point of contact for technical and sales-related inquiries.
- Develop and maintain long-term customer relationships to support retention and business growth.
- Prepare quotations, process orders, and coordinate with internal teams to ensure timely delivery.
- Collaborate with sales representatives, vendors, and engineering teams to support project success.
- Resolve customer concerns and maintain a high level of customer satisfaction.
Sales Assistant
Puffer-Sweiven
Corpus Christi, Texas
11.2007 - 10.2017
- Answer telephone calls and assist customers. Handle orders, complaints, and other inquiries.
- Performed data entry for completed orders.
- Followed up on sales leads and directed them to appropriate sales team member to facilitate conversions.
- Answer questions about products or warranties.
- Promote and sell products and services.
- Handle billing issues. Ensure all client information is correct.
- Resolved promotional allowance and pricing discrepancies through detailed research of regular and special prices.
- Ensured accurate tracking of all sales expenses to maintain budget integrity.
- Provided exceptional customer service, ensuring an enjoyable experience that encouraged repeat orders.
Education
High School Graduate -
Stafford High School
Stafford, TexasHouston Community College - Psychology I, Psychology II, College Algebra, Fisher Control Valve Engineering - Puffer's Control Valve Sizing Class, Emerson Fisher Control Valve Engineering - Introduction - 1300, Emerson Power School
Houston Community College
Stafford, TexasSome College (No Degree) - Oil & Gas
Emerson Education
Marshalltown, IASkills
- Technical Account Management
- Customer Relationship Management (CRM
- Salesforce
- Order Management
- Quotations & Proposals
- Inside Sales
- Sales Operations
- Account Development
- Vendor Coordination
- Problem Resolution
- Valve sizing
- Microsoft Office Suite
- Communication and Negotiation
- Customer Service
- Oracle
Awards
Extra Mile Award, Puffer Sweiven, 01/01/14
Key Accounts Served
- Occidental
- Valero
- Buckeye
- Equistar
- Howard Energy
- Net Zero
- Infinium
- Seadrift Coke
- CPS
- Formosa
- Enbridge
- Celanese
- BASF
- Calpine
- Setpoint
- Corpus Christi Polymers
- Ineos
- Air Liquide
- Kiewit Offshore
- Sunbelt Supply
Timeline
Technical Account Specialist
Puffer-Sweiven
09.2024 - 06.2026
Inside Sales Representative
Puffer-Sweiven
10.2017 - 09.2024
Sales Assistant
Puffer-Sweiven
11.2007 - 10.2017
High School Graduate -
Stafford High School
Houston Community College - Psychology I, Psychology II, College Algebra, Fisher Control Valve Engineering - Puffer's Control Valve Sizing Class, Emerson Fisher Control Valve Engineering - Introduction - 1300, Emerson Power School
Houston Community College
Some College (No Degree) - Oil & Gas
Emerson Education