Angelica Pacheco
Fairview Heights,IL
Summary
Hardworking and passionate Panda Leader with strong organizational skills. Enhanced operational excellence and customer satisfaction through strategic planning and effective communication. Excelled in coaching and developing teams. Skilled in relationship building and decision-making contributing to achieve company's goals.
Overview
12
12
years of professional experience
Work History
Area Coach of Operations
Panda Restaurant Group, Inc., Panda Express
11.2012 - Current
- Maintain a safe working environment for all employees by enforcing adherence to safety guidelines and protocols.
- Improved customer satisfaction with timely resolution of service issues and proactive communication.
- Collaborated with senior leadership to develop long-term strategic plans that positioned the organization for sustained success.
- Manage vendor relationships to ensure timely delivery of goods and services.
- Create a positive work environment that encouraged teamwork, collaboration, and professional growth.
Education
Associate of Arts - Business Administration
Universidad Politecnica De Zacatecas
Zacatecas, Mexico06.2010
Skills
- Clear Communication
- Decision-Making
- Relationship Building
- Leadership Development
- Coaching and Development
- Employee Relations
- Training Program Development
- Employee Performance Reviews
- Operational Excellence
Timeline
Area Coach of Operations
Panda Restaurant Group, Inc., Panda Express
11.2012 - Current
Associate of Arts - Business Administration
Universidad Politecnica De Zacatecas