NARIS URAIRAT
KATY,TX
Summary
Dynamic operations leader with expertise in driving efficiency, enhancing team performance, and fostering a positive work culture. Proven track record in process improvement and staff development, resulting in increased productivity and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Area Coach of Operations
Panda Restaurant Group, Inc., Panda Express
1683 Walnut Grove Ave Rosemead, CA 91770
09.2024 - 02.2025
- Led operational initiatives to enhance service efficiency and customer satisfaction across multiple locations.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels.
- Mentored and developed team leaders to improve performance and drive operational excellence.
- Implemented training programs that increased employee engagement and retention rates significantly.
- Oversaw compliance with health and safety regulations, maintaining high standards across all operations.
- Enhanced operational workflows through process improvements, resulting in reduced costs and increased productivity.
- Established a performance-driven culture by setting clear expectations, monitoring progress, and providing constructive feedback to team members.
- Evaluated operational performance against established benchmarks using data-driven insights to inform decision-making processes.
- Achieved cost savings through effective budget management and resource allocation.
Licensee Operations Coach
Panda Restaurant Group, Inc., Panda Express
1683 Walnut Grove Ave. Rosemead, CA 91770
01.2015 - 09.2024
- Mentored team members to enhance operational efficiency and service quality.
- Developed training programs that improved employee performance and retention rates.
- Analyzed operational workflows to identify areas for process improvement and cost savings.
- Facilitated regular coaching sessions to reinforce best practices in customer service and food safety.
- Implemented standardized procedures leading to increased compliance with health regulations.
- Managed complex projects, ensuring timely completion within budget constraints.
- Actively sought feedback from stakeholders, making adjustments as necessary to strengthen operational effectiveness.
- Boosted team productivity with effective communication strategies and regular progress meetings.
- Collaborated closely with other department heads to align goals, improve interdepartmental cooperation, and create a cohesive organizational structure.
- Fostered a positive work environment by promoting collaboration and open communication among team members.
- Wrote training manuals for [Type] employees and [Type] positions according to strict company guidelines and [Type] protocols.
Area Coach of Operations
Panda Restaurant Group, Inc., Panda Express
1683 Walnut Grove Ave. Rosemead, CA 91770
08.2008 - 01.2015
- Analyzed performance metrics to identify trends, driving strategic decisions for continuous improvement.
- Coordinated cross-functional teams to launch new menu items, enhancing customer experience and sales growth.
- Ensured compliance with all relevant laws, regulations, and industry standards through diligent oversight of operations activities.
- Led project teams in creation, maintenance, planning and revision of training materials for targeted employee education and professional development.
- Collaborated with senior leadership to develop long-term strategic plans that positioned the organization for sustained success.
- Boosted employee morale with regular recognition programs and open communication channels.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
- Led operational initiatives to enhance service efficiency and customer satisfaction across multiple locations.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels.
- Implemented training programs that increased employee engagement and retention rates significantly.
- Mentored and developed team leaders to improve performance and drive operational excellence.
General Manager
Panda Express Restaurant Group
San Jose, CA
02.2003 - 08.2008
- Led operational strategies to enhance customer satisfaction and drive sales growth.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Developed training programs for staff, fostering a culture of continuous improvement and high performance.
- Analyzed performance metrics to identify areas for operational enhancement and implemented targeted solutions.
- Managed recruitment and retention of staff, building a cohesive team aligned with company values.
- Oversaw compliance with health and safety regulations, ensuring a safe working environment for all employees.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Education
Bachelor of Science - Operations Management
California State University, East Bay
Hayward, CASkills
- Operational excellence
- Staff development
- Warehouse management
- Operations management
- Equipment maintenance
- Equipment inspections & repairs
- New projects design feedback (equipments)
- Interpersonal communication
- Multitasking Abilities
- Team leadership
Accomplishments
Financial High achiever 2004, 2005, 2006, 2007 (as GM)
High achiever (People) 2009, 2010 (ACO)
Developed & hired 20GMs, 40 AMs
Opened stores 40+ (Domestic and international)
Timeline
Area Coach of Operations
Panda Restaurant Group, Inc., Panda Express
09.2024 - 02.2025
Licensee Operations Coach
Panda Restaurant Group, Inc., Panda Express
01.2015 - 09.2024
Area Coach of Operations
Panda Restaurant Group, Inc., Panda Express
08.2008 - 01.2015
General Manager
Panda Express Restaurant Group
02.2003 - 08.2008
Bachelor of Science - Operations Management
California State University, East Bay