Hong Ritner
Avon,OH
Summary
As a results-driven and people-focused leader, I strive to create an environment of empowerment, accountability, and continuous growth. I believe in developing and nurturing high-performing teams by identifying talent, providing mentorship, and fostering a culture of collaboration.
Overview
10
10
years of professional experience
Work History
Area Coach of Operations
Panda Restaurant Group
01.2022 - Current
- Oversee the operations of 9 restaurants, ensuring operational efficiency and guest satisfaction
- Recruit and developed 1 Area Coach, 2 Training leaders, 10 General managers
- Ensure exceptional customer experience and uphold company standards
- Achieving financial targets and implementing strategies for store improvement. I was awarded as top performance in financial categories both 2022 and 2023 in the whole company
- 2 New stores opening in Cleveland market
Training Leader
Panda Restaurant Group
11.2021 - 01.2022
- Operate a single store to deliver exceptional guest and financial results
- Train and Develop Managers over 20 managers on leadership skills, operational excellence, and company culture
General Manager
Panda Restaurant Group
12.2019 - 07.2021
Paralegal
Margret W. Wong & Associates LLC
05.2018 - 07.2019
- Managing all steps of U.S Immigration cases under attorney
- Processing visas, permanent residence, and naturalization applications
Paralegal
Chodorow Law Offices
11.2014 - 05.2018
Education
MBA -
Ohio University
Athens, OH06.2025
Bachelor of Arts -
China West Normal University
Sichuan, China07.2009
Skills
- Operational excellence
- Business analysis
- Problem-solving
- Leadership development
- Project management
Timeline
Area Coach of Operations
Panda Restaurant Group
01.2022 - Current
Training Leader
Panda Restaurant Group
11.2021 - 01.2022
General Manager
Panda Restaurant Group
12.2019 - 07.2021
Paralegal
Margret W. Wong & Associates LLC
05.2018 - 07.2019
Paralegal
Chodorow Law Offices
11.2014 - 05.2018
MBA -
Ohio University
Bachelor of Arts -
China West Normal University
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