Ali Al Zenad
Fargo,ND
Summary
A dynamic leader with a proven track record at Panda Express, I excel in operational excellence and leadership development. Through innovative strategies and effective coaching, I've significantly enhanced team performance and operational efficiency. Skilled in business analysis and problem-solving, I adeptly adapt to new challenges, fostering a culture of continuous improvement and revenue growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Area Coach of Operations
Panda Express
12.2017 - Current
- Established a performance-driven culture by setting clear expectations, monitoring progress, and providing constructive feedback to team members.
- Championed continuous improvement initiatives throughout the organization to increase operational effectiveness over time.
- Accelerated revenue growth by developing innovative marketing strategies that attracted new customers while retaining existing clientele.
- Provided coaching and mentoring to employees.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Evaluated trainee performance consistently, providing constructive feedback and coaching as needed to drive continuous improvement.
Shift Lead
Best Buy, Home Theater and Computers
10.2020 - 07.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Education
Associate of Science - Business Administration
North Dakota State University
Fargo, ND05-2024
Skills
- Operational Excellence
- Staff Development
- Operations Management
- Business Analysis
- Problem-Solving
- Critical Thinking
- Adaptability and Flexibility
- Team building
- Leadership Development
- Coaching and Development
Accomplishments
- Achieved KPI ranking #17/3300 locations company wide and #2 in the region through effectively guiding and driving for results in People, Guest, and Financials
- Supervised a team of 150 staff members to deliver exceptional experiences and achieve company targets such as increase average of 22% SSS and 12% SST, Customer Satisfaction by 38%, and passing workplace inspections with 100%
- Promoted a total of 7 Operations Managers and 8 Operations Assistants
- Worked alongside our partner Sanford Children's Hospital and helped open a Center of Hope for kids in need through a funding drive from my team and customers
Certification
- GO 100-102: General Manager certification
- GO 200-202: Training Leader Certification
- GO 300: Area Coach of Operations Certification
- ServSafe Proctor Certified
Timeline
Shift Lead
Best Buy, Home Theater and Computers
10.2020 - 07.2022
Area Coach of Operations
Panda Express
12.2017 - Current
Associate of Science - Business Administration
North Dakota State University