Francisca Grace Nieto
Tonopah,AZ
Summary
Hardworking and result driven Senior Trainer enthusiastic about teaching employees and developing new skillsets. Adaptable, ambitious professional with detailed knowledge of industry practices and skill to provide long-term success for companies. Enthusiastic personality with a hands-on, creative style. Ready to apply 15+ years' experience to a challenging long-term position. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Area Coach of Operations
Desert De Oro Foods/Taco Bell
Phoenix, AZ
07.2022 - 01.2024
- Liaison for all levels of training from hourly team members to Area leaders within region.
- Partnered closely with Area Coach and Regional Training Coach to communicate, consult and develop results around policy development/implementation and on-going training, while driving sales and delivering impeccable service for Store 034918.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Reviewed financial statements regularly in order to identify cost saving opportunities or revenue growth opportunities.
- Provided guidance and support to team members in order to improve performance, morale, and productivity.
- Maintained up-to-date records of employee attendance and performance at all stores within the designated region.
- Worked closely with regional managers in order to ensure alignment between corporate objectives and local operations.
- Resolved conflicts between customers and employees by implementing conflict resolution techniques when necessary.
- Coordinated promotional activities within the assigned area including advertising campaigns, discounts and incentives.
- Participated in budgeting processes for assigned stores by providing input on labor costs and other expenses as needed.
- Conducted regular inspections of each store location in order to identify potential issues or areas for improvement.
Market Training Manager
Desert De Oro Foods/ Taco Bell
06.2019 - 01.2020
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
General Manager
Desert De Oro Foods/ Taco Bell
09.2018 - 06.2019
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Nutrition Manager
Glendale Elementary School District
11.2013 - 09.2018
- Developed nutrient-dense recipes and flexible meal templates to meet nutritional objectives.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Verified prepared food met standards for quality and quantity before serving to students
Education
Title I Nutrition Certification
GESD
2017
High School Diploma -
Jefferson High School
Phoenix, AZ2013
Skills
- Collaboration rather than control
- Demonstrated talent for identifying, and improving work processes
- Excellent interpersonal communication skills which allow to empathize with all coworkers and mentees
- Self-aware and active listener, always open to understanding others and receiving feedback
- Creative Solution Development
- Orientation and Onboarding
- Budget Administration
- Training Method Development
- Group Discussion Facilitation
- Staff Development
- Operational Excellence
- Cost Control
- Operations Management
- Employee Interviewing
- Leadership Development
- Assignment Delegation
- Decision-Making
- Teamwork and Collaboration
Accomplishments
· Mentor of the Year 2021-DDO
· Top 100 Restaurant Leaders of the Nation 2019-DDO
Received owner's personal award for best of the best performers.
Languages
Spanish
Professional
Timeline
Area Coach of Operations
Desert De Oro Foods/Taco Bell
07.2022 - 01.2024
Market Training Manager
Desert De Oro Foods/ Taco Bell
06.2019 - 01.2020
General Manager
Desert De Oro Foods/ Taco Bell
09.2018 - 06.2019
Nutrition Manager
Glendale Elementary School District
11.2013 - 09.2018
Title I Nutrition Certification
GESD
High School Diploma -
Jefferson High School
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