Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jade McGee

Concord,NC

Summary


Knowledgeable Area Coach with strong background in driving operational excellence and team performance. Proven track record in managing multiple locations, enhancing productivity, and fostering positive work environment. Demonstrated ability to implement strategic initiatives and lead cross-functional teams to achieve organizational goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Area Coach of Operations

Fulenwider Enterprises
08.2005 - 05.2025
  • Increased employee productivity by providing ongoing training and development opportunities.
  • Assessed training needs through surveys, employee interviews and consultations with managers and instructors, supporting rigorous professional development goals and enhancing team productivity.
  • Achieved cost savings through effective budget management and resource allocation.
  • Ensured compliance with all relevant laws, regulations, and industry standards through diligent oversight of operations activities.
  • Evaluated operational performance against established benchmarks using data-driven insights to inform decision-making processes.
  • Established a performance-driven culture by setting clear expectations, monitoring progress, and providing constructive feedback to team members.
  • Reduced employee turnover rates by creating a positive work environment that encouraged teamwork, collaboration, and professional growth.
  • Collaborated with senior leadership to develop long-term strategic plans that positioned the organization for sustained success.
  • Built and maintained professional relationships with vendors and suppliers.
  • Developed and implemented successful onboarding program.
  • Provided coaching and mentoring to employees.

Customer Service Representative

Concord Regional Airport
04.2007 - 09.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Education

High School Diploma -

A.L. Brown High School
Kannapolis, NC
06-2004

Skills

  • Operational excellence
  • Operations management
  • Cost control
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Excellent communication
  • Leadership development

Accomplishments

  • Achieved smooth operator award
  • Achieved Area of the year twice, once in 2018 and then in 2024
  • Earned the status of mentor Area Coach
  • multiple awards for great leadership behaviors

Certification

certified in manager servsafe certifications


Timeline

Customer Service Representative

Concord Regional Airport
04.2007 - 09.2011

Area Coach of Operations

Fulenwider Enterprises
08.2005 - 05.2025

High School Diploma -

A.L. Brown High School

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Jade McGee