Norma Wendels
Fresno,CA
Summary
Accomplished Area Coach of Operations at Panda Restaurant Group, Inc., Panda Express, I leveraged operational excellence and teamwork to drive performance, achieving significant improvements in customer satisfaction and employee productivity. Expert in business analysis and staff development, I spearheaded strategic initiatives that expanded market presence and fostered a culture of continuous learning and quality excellence.
Overview
19
19
years of professional experience
Work History
Area Coach of Operations
Panda Restaurant Group, Inc., Panda Express
01.2006 - 10.2024
- Evaluated operational performance against established benchmarks using data-driven insights to inform decision-making processes.
- Improved customer satisfaction with timely resolution of service issues and proactive communication.
- Assessed training needs through surveys, employee interviews and consultations with managers and instructors, supporting rigorous professional development goals and enhancing team productivity.
- Established a performance-driven culture by setting clear expectations, monitoring progress, and providing constructive feedback to team members.
- Increased employee productivity by providing ongoing training and development opportunities.
- Expanded business growth by identifying new market opportunities and executing strategic plans.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
Education
Associate of Science - Health Care Administration
San Joaquin Valley College Fresno
Fresno, CA05-2009
Skills
- Operational excellence
- Staff development
- Cost control
- Teamwork and collaboration
- Time management
- Problem-solving
- Operations management
- Business analysis
Languages
Spanish
Native or Bilingual
Timeline
Area Coach of Operations
Panda Restaurant Group, Inc., Panda Express
01.2006 - 10.2024
Associate of Science - Health Care Administration
San Joaquin Valley College Fresno
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