Angelica Pacheco
Orlando,FL
Summary
Highly motivated healthcare professional with the ability to handle multiple tasks while staying focused on patient care. Strong verbal and written communication skills and the ability to negotiate and problem solve efficiently.
Overview
17
17
years of professional experience
Work History
Senior Scheduling Coordinator
Orlando Health
08.2023 - Current
- Coordinated scheduling of outpatient chemotherapy, immunotherapy, infusions, blood products and vaccines appointments for patients of Orlando Health Cancer Institute as well as MS and Neurology Department.
- collaborated with oncologist, multiple sclerosis and neurology specialist, nursing and radiation staff, case managers, authorization specialist, patients and their families to ensure the timely approval and scheduling of treatment.
Lab Data Coordinator II
Orlando Health Cancer Institute
01.2018 - 08.2023
- Expertly gather and analyze data for confidential clinical trials
- Perform tasks for Subject's follow-up visits, adhering to multitude of protocols
- Proficient in defining and validating protocols for clinical studies
- Responsible for maintaining data within databases.
- Inputs electric data in different databases
- Attending department meetings for better understanding of research studies.
- Applied data validation procedures to support and enforce data integrity
- Located and corrected data entry errors and reported to management
- Identified data errors and discrepancies and implemented swift corrections
- Collaborated with other departments to enforce data accuracy and enhance productivity
- Verified accuracy of data before transcribing
Research Scheduling Coordinator
UF Health Cancer Center- 2LP Medical Oncology
01.2016 - 01.2018
- Organizing Patient Care with Healthcare Facilities
- Answered telephone and ensuring exceptional customer service for Research Patients for medical oncology
- Completing orders as requested by Research clinical staff
- Trainer for new employee for research scheduling
- Obtaining Authorizations/Ins
- Verifications for diagnostic testing
- Attending department meetings for better understanding of research studies.
- Developed and maintained accurate and up-to-date case report forms and source documents
Sr. Front Office Associate
UF Health Cancer Center- 2LP Medical Oncology
01.2013 - 01.2016
- Organizing Patient Care with other Healthcare Facilities and coordinate New Patient Care within Caner Center
- Answered telephone and ensuring exceptional customer service for Establish & New Patients for 2nd floor
- Verifying Demographics and working with nursing staff to ensure that STAT orders are carried out
- Completing orders as requested by clinical staff
- Obtaining Authorizations/Ins
- Verifications for diagnostic testing
- Trainer/mentor for new employees
- Gave new patient coordinators information needed for them to make appointments
- Able to talk and gather information for New Patients that walked into Cancer Center.
Customer Service Representative
Clinical Pathology Laboratories Southeast
01.2008 - 01.2013
- Perform call management, problem isolation and problem solving with customers in timely manner
- Provide helpdesk and customer service support to customers
- Process and authorize laboratory test add-ons to existing orders and provide specimen requirements
- Perform operational tasks such as call follow-up with customers or related officers.
Education
Medical Billing and Coding Associates Degree - Arts
University of Phoenix
Associates Degree - General Science
Monroe Community College
Skills
- MS Office Excel, Word, and
- PowerPoint, understanding of medical terminology, Smarterm HL7 data format, electronic medical
- Records (EMR), MS Office 2010, and clinical lab information systems (LIS) GE, QES, Sunrise
- Transcribing documents
- Compiling data
Personal Information
Title: Scheduling Coordinator
Timeline
Senior Scheduling Coordinator
Orlando Health
08.2023 - Current
Lab Data Coordinator II
Orlando Health Cancer Institute
01.2018 - 08.2023
Research Scheduling Coordinator
UF Health Cancer Center- 2LP Medical Oncology
01.2016 - 01.2018
Sr. Front Office Associate
UF Health Cancer Center- 2LP Medical Oncology
01.2013 - 01.2016
Customer Service Representative
Clinical Pathology Laboratories Southeast
01.2008 - 01.2013
Associates Degree - General Science
Monroe Community College
Medical Billing and Coding Associates Degree - Arts
University of Phoenix